Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Software
Timeline
Hi, I’m

Patti James

Customer Service Specialist
Tempe,AZ
Patti James

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CSR or Data Entry position. Ready to help team achieve company goals. Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping, and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.

Overview

35
years of professional experience
5
years of post-secondary education
36
Certifications

Work History

Tempe Lake Veterinary Clinic and Pet Resort
Tempe, AZ

Veterinary Receptionist
06.2021 - Current

Job overview

  • Currently answer phones, make appointments, answer emails, and texts, make boarding and grooming reservations through Avimark,Covetrus Pulse, Rapport and Text Request
  • Interacting interacting with customers in a friendly manner is a specialty that I am proud of.

Country Kennels
Murrieta, CA

Dog grooming supervisor
06.2006 - 04.2021

Job overview

  • Ran and overseen the grooming salon, made orders for shampoos and products, assigned grooms to the groomers and bathers, bathed and groomed dogs, general customer service and computer operation, and running POS system
  • Answered phones and also made grooming and boarding appointments
  • At times, was also asked to help feed and exercise pets
  • Also did Kennel tech work for close to a year here
  • Managed day to day operations and maintenance
  • Picked up and dropped off elderly and handicapped clients dogs for grooming
  • Assisted with cleaning and bandaging of wounds and scrapes.

Ross Dress For Less
Menifee, CA

Cashier/Customer Service
04.2006 - 06.2006

Job overview

B.P. John wood
Corona, CA

Cashier
11.1998 - 04.1999

Job overview

  • Took cash for loads of trees and shrubbery to be recycled.

Arco AM-PM
Moreno Valley, CA

Cashier
01.1997 - 06.1998

Job overview

  • Food preparation, and customer service

Motel
Riverside, CA

Housekeeper/Laundry
02.1995 - 12.1996

Job overview

  • Cleaned motel rooms, gathered dirty laundry, washed and folded said laundry, restocked laundry shelves
  • Occasionally filled in for night keeper checking in guests.

Big Lots
Moreno Valley, CA

Cashier and stock
06.1989 - 02.1990

Job overview

  • Also unloaded trucks and organized pallets into department areas
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Set up new sales displays each week with fresh merchandise.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.
  • Learned duties for various positions and provided backup at key times.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Education

Pcjted - Desert View High School
Banning, CA

High school diploma or GED from General Education
09.1987 - 05.1992

University Overview

Emergency Medical Technician

Canterbury Career College
Grand Terrace, CA

02.1991 - 05.1991

University Overview

Skills

Presentundefined

Certification

Pet Grooming (10+ years)

Additional Information

Additional Information
  • Authorized to work in the US for any employer

Software

Microsoft Word

Libre Office

Covetrus Pulse

Avimark

Rapport

Text Request

PetDesk

WordPerfect

Microsoft Word

Microsoft Word

Microsoft Word

Microsoft Word

Microsoft Word

Microsoft Word

Microsoft Word

Timeline

Veterinary Receptionist
Tempe Lake Veterinary Clinic and Pet Resort
06.2021 - Current
Dog grooming supervisor
Country Kennels
06.2006 - 04.2021
Cashier/Customer Service
Ross Dress For Less
04.2006 - 06.2006
Cashier
B.P. John wood
11.1998 - 04.1999
Cashier
Arco AM-PM
01.1997 - 06.1998
Housekeeper/Laundry
Motel
02.1995 - 12.1996
Canterbury Career College
02.1991 - 05.1991
Cashier and stock
Big Lots
06.1989 - 02.1990
Pcjted - Desert View High School
High school diploma or GED from General Education
09.1987 - 05.1992

Similar Profiles

CREATE PROFILE
Patti JamesCustomer Service Specialist