Ashley S. Trawick
Stapleton
Summary
Experienced and dedicated business professional with a strong work ethic. Possesses exceptional customer service and community relation skills. Demonstrates the ability to cultivate strong customer relationships through outstanding verbal and written communication. Adapts swiftly to diverse work environments and responsibilities, consistently delivering results. Exhibits excellent organizational and time management skills, efficiently balancing multiple projects simultaneously.
Overview
9
9
years of professional experience
Work History
Branch Manager
River Bank & Trust
01.2020 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Examined customer loan applications for loan approvals and denials.
Head Teller
The First, ANBA
04.2018 - 08.2020
- Responsible for supervising and maintaining an orderly teller line
- Conducted training sessions for new tellers.
- Proficient in cross selling bank products
- Encourage tellers to cross sell products and maintaining the training on all products offered by the bank
- Managed monthly, quarterly, and annual audits
- Generated weekly production, teller over/short, and transactions reports.
- Managed and maintained the working schedule for the branch
- Communicated branch performance and efficiency updates to regional and branch managers.
- Managed precise cash counts across multiple teller, ATM, and vault drawers totaling up to $500,000.
- Assessed individual preferences to deliver tailored product recommendations.
- Cross-trained to assist with day-to-day loan duties in a timely manner
- Enhanced branch productivity and sales through assistance in various areas.
Office Manager
Olde Blue Computer Services
05.2016 - 07.2017
- Arranged schedules for the technicians to meet with clients
- Composed, sent, received, and distributed correspondence through letters and emails
- Handled customer questions and complaints with professional courtesy
- Balanced answering phones while attending to clients in person
- Managed dictations and transcribed them for management
- Organized and managed customer invoices and payments
- Trained in QuickBooks
Education
McGill-Toolen High School
Mobile, ALSkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
Community Service
- Prodisee Pantry, Spanish Fort, AL, 01/01/19, Present, Provide financial advice to low-income families., Serve on the advisory board.
- Women’s Care Medical Center, Robertsdale, AL, 09/01/16, Present, Served as a pregnancy consultant., Serve as liaison to promote organization and events including annual Walk for Life and fundraiser banquet by getting sponsorships and participation from individuals and other organizations.
- Junior Achievement, Mobile, AL, 08/01/18, Present, Provided life skills and career education to middle school aged children., Participate and receive sponsorships for the annual bowling tournament.
Timeline
Branch Manager
River Bank & Trust
01.2020 - Current
Head Teller
The First, ANBA
04.2018 - 08.2020
Office Manager
Olde Blue Computer Services
05.2016 - 07.2017
McGill-Toolen High School
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