Ashley Trevino
Harlingen Housing Authority
Harlingen
1
Language
1
Certification
17
years of professional experience
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Work History
Eligibility Specialist
6 Months- Assessed applicant eligibility for housing assistance programs based on federal and state regulations.
- Conducted interviews to gather necessary documentation and verify information for housing assistance determinations.
- Processed applications, ensuring compliance with program guidelines and timely notifications to applicants.
- Collaborated with community resources to facilitate client access to additional support services and programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Assisted clients with accurate eligibility form, application and document completion.
- Interviewed applicants and explained the scope of different available benefits.
Temp Clerk
5 Months- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Customer Service Representative
4 Months- Delivered exceptional customer service by addressing inquiries and resolving issues, enhancing overall customer satisfaction
- Handled high volume of incoming calls and emails, consistently meeting performance metrics for response time and resolution
- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions in CRM system for improved service delivery.
- Assisted in training new team members on company policies and customer service protocols.
Paraprofessional
3 Years- Managed classroom behavior, implemented interventions, and supported students one-on-one to facilitate graduation. Provided administrative support in a fast-paced office environment. Managed incoming calls and directed them to appropriate staff members. Greeting those who entered the building. Filing
- Assisted teachers in implementing individualized education plans for students with diverse needs.
- Supported classroom management by facilitating group activities and maintaining a conducive learning environment.
- Collaborated with educational staff to assess student progress and adapt instructional materials accordingly.
Front Desk Receptionist
1 MonthNutrition education associate
5 Years 7 Months- Managed classroom environment to enhance student learning
- Compiled monthly reports to track performance metrics
- Achieved quarterly quotas through effective outreach and engagement strategies
- Handled incoming calls to assist customers with inquiries
Assistant Manager
1 Year 8 Months- Assisted customers with financial transactions at the front desk, daily paperwork, bank deposits, inventory control
- Led team in delivering exceptional customer service, enhancing overall satisfaction and retention.
- Streamlined inventory management processes, improving accuracy and reducing discrepancies.
- Developed training programs for staff, fostering skills enhancement and operational efficiency.
Education
Elementary Education - College
High school diploma - Accounting
Bachelor of Arts - Accounting
Skills
Application review
Experience with clients
Conflict resolution
Student experience
Community outreach
Classroom Management
Special education
Experience with children
Client support
Early childhood education
Student instruction
Client assessment
Communication skills
Verbal communication
Professional writing
Regulatory compliance
Teaching experience
Office experience
Word processing
Microsoft Word
Microsoft Outlook
QuickBooks
Client services
Negotiation
Program evaluation
Classroom experience
Preschool experience
Reporting documentation
Front desk
Behavioral health
Lesson planning
Paperwork management
Certification
- Non-CDL Class C
- Substitute Teaching Certification
Languages
Spanish
Timeline
Eligibility Specialist
Harlingen Housing Authority
02.2026 - CurrentRead More
Temp Clerk
Express Employment
09.2025 - 02.2026Read More
Customer Service Representative
Express Employment Professionals
04.2025 - 08.2025Read More
Front Desk Receptionist
Express Employment Professionals
07.2022 - 08.2022Read More
Paraprofessional
Harlingen Consolidated Independent School District
09.2021 - 09.2024Read More
Nutrition education associate
Texas A&M AgriLife Extension
12.2015 - 07.2021Read More
Assistant Manager
Stripes
06.2009 - 02.2011Read More
Harlingen High School
High school diploma from Accounting
Read More
University of Phoenix-Online Campus
Elementary Education from College
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Strayer University
Bachelor of Arts from Accounting
Read More