ASHLEY TROUT
Nashville,TN
Summary
Strategic revenue leader with a proven ability to build and scale high-impact teams and programs. Expert in driving customer retention, enterprise growth, and operational excellence, with a track record of transforming ideas into multimillion-dollar revenue streams. Known for building trust with customers and stakeholders, leading through ambiguity, and delivering results that move the business forward.
Overview
10
10
years of professional experience
Work History
Senior Enterprise Lead (Sales, Marketing, Customer Success)
Chief, Remote
08.2021 - Current
- Piloted and launched Retention and Enterprise programs, establishing full departments across Sales, Growth Marketing, and Customer Success.
Directed overall B2B ARR, Retention, and New Business performance to achieve organizational goals.
Managed relationships with top customers generating over $10 million in revenue.
Developed and executed Enterprise go-to-market strategy to enhance market presence.
Instructor
Pure Barre and BodyRok - New York, Nashville, Dayton
New York, Nashville, Dayton
08.2015 - Current
- Recruited and mentored new instructors, guided various class formats, marketed class memberships and retail.
Customer Success Manager
Trendalytics, New York, NY
New York, NY
08.2020 - 08.2021
- Cultivated relationships with top clients, including Walmart, Target, and Free People.
Retained clients through effective contract renegotiation, contributing to 60% of company renewal ARR.
Conducted data analysis to develop custom reports and presentations for clients.
Drove multiple process and product enhancements to improve service delivery.
Account Manager, National Accounts
ClassPass, New York, NY
New York, NY
04.2019 - 04.2020
- Cultivated relationships and advanced strategy with large gym partners and national brands including LA Fitness and Xponential Fitness, supervised NYC market operations, contributed to multiple cross-functional strategy groups, consistently surpassed KPIs for output and upselling initiatives, collaborated with marketing team to spotlight top partners, directed offshore team's daily activities and projects.
Research Assistant
Vanderbilt International Relations Lab, Nashville, TN
Nashville, TN
01.2019 - 05.2019
- Research in Vanderbilt’s International Relations Lab on Conflict and Collective Action, working with faculty mentors and PhD candidates on various projects by developing case briefs and evidence packets, writing book reports and blog posts, analyzing and coding data, synthesizing literature and writing critical reviews.
Summer Intern
Shanghai Roots and Shoots, Shanghai, China
Shanghai, China
06.2017 - 08.2017
- Translated proposals, annual reports, and volunteer materials for clarity and accessibility.
Developed an interactive map of organic garden locations in Shanghai for staff and volunteers.
Coordinated materials for an organic garden class and tree planting trip to Inner Mongolia.
Education
Bachelor of Arts - Mandarin and Political Science
Vanderbilt University
Nashville, TN05.2019
Language Pledge Program
Middlebury School in China
Kunming, China06.2018
Study Abroad
Donghua University
Shanghai, China08.2017
Skills
- Customer success and retention
- B2B sales and account management
- Data analysis and forecasting
- Go-to-market strategy
- Contract negotiation
- Team leadership and collaboration
- Promotions and marketing strategies
- Revenue growth initiatives
- Training and development programs
Languages
Mandarin, Tagalog, English
Hobbies and Interests
Pilates, Skiing, Scuba Diving, Filipino Cooking, Reading
Timeline
Senior Enterprise Lead (Sales, Marketing, Customer Success)
Chief, Remote
08.2021 - Current
Customer Success Manager
Trendalytics, New York, NY
08.2020 - 08.2021
Account Manager, National Accounts
ClassPass, New York, NY
04.2019 - 04.2020
Research Assistant
Vanderbilt International Relations Lab, Nashville, TN
01.2019 - 05.2019
Summer Intern
Shanghai Roots and Shoots, Shanghai, China
06.2017 - 08.2017
Instructor
Pure Barre and BodyRok - New York, Nashville, Dayton
08.2015 - Current
Bachelor of Arts - Mandarin and Political Science
Vanderbilt University
Language Pledge Program
Middlebury School in China
Study Abroad
Donghua University
Similar Profiles
Justin McCallJustin McCall
So Enjoyable Candy Co. at COO (Chief Operating Officer), and CMO (Chief MarkSo Enjoyable Candy Co. at COO (Chief Operating Officer), and CMO (Chief Mark
Johanny CapellanJohanny Capellan
Health Coach Medical Assistant at Remote patient monitoring Cadence-RemoteHealth Coach Medical Assistant at Remote patient monitoring Cadence-Remote
Austin WrightAustin Wright
CONTRACT SPECIALIST (Acquisition Professional Career Program (APCP)) at Department of Homeland Security (Office of Chief Procurement Officer – United States Citizenship and Immigration Services (USCIS) Detail)CONTRACT SPECIALIST (Acquisition Professional Career Program (APCP)) at Department of Homeland Security (Office of Chief Procurement Officer – United States Citizenship and Immigration Services (USCIS) Detail)
Jase KeithleyJase Keithley
Freelance Audio Engineer at Self-employeedFreelance Audio Engineer at Self-employeed
Lisa GieseLisa Giese
Birthday Party Director at BOOST GymnasticsBirthday Party Director at BOOST Gymnastics