ASHLEY TUCKER
Tallahassee,Florida
Summary
Dynamic customer service professional with 8 years of experience delivering exceptional support and solutions. Proven expertise in managing customer interactions and enhancing service protocols to drive satisfaction and efficiency. Skilled in problem-solving and conflict resolution, fostering positive relationships with clients and team members alike. Adept at training and mentoring new staff, contributing to a culture of continuous improvement. Committed to leveraging communication and organizational skills to elevate customer experiences in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Enrollment Specialist
Ultimate Medical Academy Online
01.2025 - Current
- Streamlined enrollment processes, enhancing efficiency and accuracy in student onboarding.
- Facilitated communication between prospective students and admissions team, improving engagement rates.
- Implemented data management strategies using CRM systems to track applicant progress effectively.
- Collaborated with cross-functional teams to optimize outreach initiatives and recruitment efforts.
- Updated, entered, and reviewed customer data.
- Communicated effectively via telephone, email, and in person with prospective customers.
Customer Service Rep
PODS
Orlando
01.2019 - 12.2024
- Handled daily customer interactions, providing solutions to inquiries and complaints. Documented customer interactions in CRM systems, improving response time for future queries. Trained new team members on customer service protocols and best practices.
Enrollment Specialist
Aveda
Orlando
02.2016 - 03.2019
- Manage the enrollment process for prospective students Guiding them through applications and admission requirements. Conduct outreach initiatives, including information sessions and campus tours. Collaborate with academic department to ensure accurate communication of program offerings and requirements. Utilize CPM software to track and manage prospective student interaction and enrollment status.
Education
Certification - Customer relation
08.2023
Certification - Communication strategist
08.2023
Diploma - undefined
Marianna High School
05.2008
Skills
- Excellent verbal and written skills
- Problem-solving and conflict resolution
- Time management and organizational skills
- Strong attention to details
- Creativity
- Strategic thinking
Timeline
Enrollment Specialist
Ultimate Medical Academy Online
01.2025 - Current
Customer Service Rep
PODS
01.2019 - 12.2024
Enrollment Specialist
Aveda
02.2016 - 03.2019
Certification - Customer relation
Certification - Communication strategist
Diploma - undefined
Marianna High School