Ashley Upshaw
Grand Prairie,TX
Summary
Detail-oriented and reliable professional with a strong background in customer service and healthcare, recently certified as an Accounting Clerk from Dallas College with specialized training in QuickBooks. Proven ability to manage responsibilities with precision, confidentiality, and professionalism. Brings strong organizational skills, a commitment to accuracy, and a client-focused mindset to every task. Eager to transition into a career in accounting, offering a solid understanding of bookkeeping, financial documentation, and transactional support, along with a strong work ethic and a proactive approach to problem-solving in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
PRN Cash Control Auditor
Traders Village
Grand Prairie, TX
05.2026 - Current
- Managed cash handling processes to ensure accurate financial transactions.
- Reconciled daily cash reports to maintain financial integrity and accountability.
- Reduced instances of counterfeit currency acceptance through careful examination of bills during high-volume periods using detection tools such as UV lights or counterfeit pens.
- Increased efficiency in the reconciliation process with consistent organization and maintenance of all relevant documents.
- Supported management in auditing activities, providing detailed reports on cash handling accuracy and adherence to policies.
- Performed routine audits on cashier drawers, ensuring accurate cash balances at the start and end of each shift.
PRN Care Assistant
Bluebird Homecare
Fort Worth, TX
01.2022 - 04.2026
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
Customer Service Associate
WinCo Foods
Fort Worth, TX
06.2016 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Associate
Walgreens
Fort Worth, TX
05.2015 - 06.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Certificate - Accounting Clerk
Dallas College
Dallas, TX08-2025
Associate of Applied Science -
Weatherford College
Weatherford, Texas, TX12-2021
Associate of Arts - Liberal Arts
Tarrant County College
Fort Worth, TX08-2020
Skills
- Proficient in QuickBooks
- Cash drawer balancing
- Telephone etiquette
- Invoicing and billing
- World-class customer service
- Meticulous attention to specifics
- Fundamental accounting concepts
- Preparation of financial reports
- Clerical support
- Effective time management
- Cash handling expertise
Certification
- Accounting Clerk Certificate - Dallas College
- Intuit QuickBooks Online Certified User - Expires 07/2030
Timeline
PRN Cash Control Auditor
Traders Village
05.2026 - Current
PRN Care Assistant
Bluebird Homecare
01.2022 - 04.2026
Customer Service Associate
WinCo Foods
06.2016 - 04.2021
Customer Service Associate
Walgreens
05.2015 - 06.2016
Associate of Applied Science -
Weatherford College
Associate of Arts - Liberal Arts
Tarrant County College
Certificate - Accounting Clerk
Dallas College