Ashley Urena
Tulare County Health & Human Services Agency
VISALIA,CA
1
Language
4
years of professional experience
Experienced social services professional seeking to return to a former organization and contribute the additional knowledge and skills gained through experience in Child Welfare Services, regional center service coordination, and sexual assault advocacy. Brings extensive experience in crisis intervention, case management, client advocacy, emergency response, service coordination, and working with individuals and families with complex needs. Dedicated to providing compassionate, trauma-informed services while effectively managing high-volume caseloads, collaborating with multidisciplinary teams, and meeting organizational goals and service expectations.
Work History
CWS Social Services Worker III
1 Year 1 Month- Assessed child and family safety, risk factors, immediate needs, and protective capacities during emergency and crisis situations.
- Conducted interviews with children, parents, caregivers, relatives, and other involved parties to gather and document relevant information.
- Coordinated with law enforcement, schools, medical providers, behavioral health professionals, and community agencies to ensure child safety and appropriate services.
- Developed and implemented immediate safety plans and connected families with community resources and supportive services.
- Completed detailed case documentation, assessments, reports, and court-related documentation while maintaining confidentiality and compliance with applicable regulations.
- Responded effectively to high-stress and crisis situations while using trauma-informed, culturally responsive, and family-centered approaches.
- Advocated for the safety and well-being of children while working to preserve family relationships and identify appropriate supports.
- Participated in multidisciplinary meetings and collaborated with professionals to assess risk and determine appropriate interventions and placement needs.
Service Coordinator
1 Year- Managed a caseload of individuals with developmental disabilities and provided ongoing case management and service coordination based on individual needs and goals.
- Conducted assessments and developed, reviewed, and monitored Individual Program Plans (IPPs) in collaboration with individuals, families, caregivers, and service providers.
- Coordinated and advocated for access to regional center-funded services, community resources, healthcare, education, behavioral health, and other supportive programs.
- Maintained regular communication with individuals, families, caregivers, and providers to monitor service effectiveness and address changing needs.
- Connected individuals and families with appropriate community resources and supported them in navigating complex service systems.
- Collaborated with multidisciplinary teams, service providers, schools, healthcare professionals, and community agencies to coordinate comprehensive services.
- Responded to concerns and urgent needs, assessed barriers to services, and worked with families and providers to develop appropriate solutions.
- Monitored service delivery, provider performance, and individual progress while ensuring services remained appropriate and aligned with identified needs.
- Maintained accurate and confidential case records, assessments, reports, correspondence, and documentation in accordance with agency policies and regulations.
- Maintained timely completion of required contacts, assessments, Individual Program Plans (IPPs), service coordination activities, and case documentation to meet agency performance expectations.
Program Coordinator
1 Year 11 Months- Provided trauma-informed, confidential advocacy and support to survivors of sexual assault and their families, helping clients navigate crisis situations and access appropriate resources.
- Coordinated services and referrals with healthcare providers, law enforcement, behavioral health professionals, legal services, shelters, and other community agencies.
- Provided crisis intervention, emotional support, safety planning, and resource navigation while respecting survivor autonomy and confidentiality.
- Assisted survivors in understanding their rights, available services, and options for reporting and accessing medical, legal, and behavioral health resources.
- Coordinated and facilitated programs, support services, educational activities, and community outreach initiatives focused on sexual assault prevention and survivor support.
- Conducted community outreach and collaborated with schools, agencies, and community organizations to increase awareness of sexual assault resources and prevention services.
- Developed and maintained professional relationships with community partners and participated in multidisciplinary meetings and collaborative response efforts.
- Maintained accurate, confidential case records, program documentation, referrals, and required reports in accordance with organizational policies and applicable regulations.
- Managed multiple priorities and client needs while meeting program requirements, deadlines, and organizational performance expectations.
- Advocated for survivors' needs and worked to reduce barriers to accessing healthcare, counseling, legal assistance, and other supportive services.
- Provided education and presentations to community members, professionals, and partner organizations on sexual assault awareness, prevention, resources, and trauma-informed response.
- Responded to hospitals for Sexual Assault Response Team (SART) examinations to provide in-person, trauma-informed advocacy and emotional support to sexual assault survivors.
Education
Bachelor of Arts - Sociology
Skills
Caseload Management
Service Coordination
Individualized Service Planning
Crisis Intervention
Safety Planning
Client Advocacy
Resource & Referral Coordination
Follow-Up & Case Monitoring
Child Safety & Risk Assessment
Child Abuse & Neglect Investigations
Family Assessments
Home Visits
Child & Family Interviews
Safety Planning
Court & Legal Documentation
Crisis Counseling/Intervention
Victim Rights & Resource Navigation
Multidisciplinary Team Collaboration
Community Outreach
Cultural Competency
Time Management
Organization & Prioritization
Advocacy
Languages
Spanish
Native or Bilingual
Timeline
CWS Social Services Worker III
Tulare County Health & Human Services Agency
07.2025 - CurrentRead More
Service Coordinator
Central Valley Regional Center
07.2024 - 07.2025Read More
Program Coordinator
Family Services Of Tulare County
08.2022 - 07.2024Read More
University of California, Los Angeles
Bachelor of Arts from Sociology
Read More