Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ashley Uribe Mora

Phoenix,AZ

Summary

Dynamic and detail-oriented professional with extensive experience. Proven track record in enhancing care and satisfaction through effective communication and problem-solving. Skilled in managing multiple tasks while maintaining a professional appearance. Committed to delivering exceptional service in fast-paced environments. Demonstrates strong analytical, communication, and teamwork skills, all with a positive attitude.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Travel Dental Assistant

Toothio
07.2025 - Current

Dental Assistant

Mountain Park Health Center
06.2023 - 07.2025
  • Assisted in patient preparation and comfort during dental procedures.
  • Maintained cleanliness and organization of dental tools and equipment.
  • Scheduled appointments and managed patient records efficiently.
  • Documented patient dental health information, medical history, and vital signs for future reference on computer software
  • Explained treatment procedures and instructed patients on home care guidelines.
  • General patient care

Client Service Advocate

ACHIEVE
12.2022 - 03.2023
  • Managed client inquiries and provided timely resolutions to enhance customer satisfaction.
  • Multi-Tasking various client concerns at once
  • Utilizing multiple computer programs
  • Accurately inputting client information rapidly
  • Resolving clients inquiries in a timely manner
  • Delegating clients to proper departments
  • Maintaining phone etiquette

Assistant Branch Manager/ Personal Banker

First Convenience Bank
08.2019 - 09.2022
  • Assisted in daily branch operations, ensuring efficient workflow and customer satisfaction.
  • Developed training materials for new staff, enhancing onboarding process and knowledge retention.
  • Implemented inventory management system, improving stock tracking accuracy and reducing discrepancies.
  • Coordinated branch marketing efforts to increase community engagement and drive new customer acquisition.

Third Party Verifier

Calibrus
11.2018 - 08.2019
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Maintained accurate records of customer interactions in CRM systems for tracking and reporting purposes.
  • Implemented process improvements to enhance call flow and reduce average handling time.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Fast Food Crew Member

Jack in the Box
06.2017 - 11.2018
  • Trained new crew members on service standards and operational procedures.
  • Ensured adherence to health and safety regulations during food preparation and service.
  • Managed cash register operations, accurately processing transactions and providing change.
  • Collaborated with team to maintain efficient workflow during peak service hours.
  • Assisted in inventory management, monitoring stock levels, and restocking supplies as needed.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.

Education

Bachelor of Science - Science Education

Maricopa Community College
AZ
05-2030

Dental Assistant Certificate - Dental Hygiene

American Institute of Dental Assisting
Phoenix, AZ
03-2023

High School Diploma -

North High School
Phoenix, AZ
05-2018

Skills

  • Time management
  • Problem-solving
  • Customer service
  • Cash handling
  • POS system operations
  • Relationship building
  • Upselling strategies
  • Professional appearance
  • Effective Communication
  • Detail Oriented
  • Patience and empathy
  • Reliability and punctuality

Certification

  • Certified Dental Assistant
  • CPR/BLS


Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Travel Dental Assistant

Toothio
07.2025 - Current

Dental Assistant

Mountain Park Health Center
06.2023 - 07.2025

Client Service Advocate

ACHIEVE
12.2022 - 03.2023

Assistant Branch Manager/ Personal Banker

First Convenience Bank
08.2019 - 09.2022

Third Party Verifier

Calibrus
11.2018 - 08.2019

Fast Food Crew Member

Jack in the Box
06.2017 - 11.2018

Bachelor of Science - Science Education

Maricopa Community College

Dental Assistant Certificate - Dental Hygiene

American Institute of Dental Assisting

High School Diploma -

North High School

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