ASHLEY VALOT
Cheboygan,MI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for guests. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Edustaff
09.2021 - Current
- Follow classroom plans left by the class teacher to continue student education and reinforce core concepts.
- Assist in creating a safe and nurturing classroom environment that promotes emotional well-being and academic growth for all students.
- Keep students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervise lunchroom and recess activities.
- Keep accurate and current attendance records and assignment sheets to maintain file compliance.
- Support students in developing social skills through structured activities and positive reinforcement techniques.
- Adapt lesson plans and student activities to meet needs of students with special learning needs.
- Provide one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Assistant Retail Manager
American Spoon Foods
05.2019 - 12.2021
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Enhanced employee retention through fostering a positive work environment and clear communication of expectations.
- Optimized scheduling processes to ensure adequate staffing coverage during peak shopping hours while minimizing labor costs.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Helped develop and consistently enforced top-notch customer service standards across departments.
Yoga Instructor
Yoga Roots
02.2016 - 02.2020
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
- Educated clients on the benefits of a consistent yoga practice for stress reduction, improved flexibility, and overall mental clarity.
- Improved students'' overall well-being through meditation and mindfulness practices in each class session.
- Offered one-on-one or small-group instruction for students needing additional attention and support.
Assistant Restaurant Manager
Boyne Highlands Resort
05.2015 - 05.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
Education
Bachelor's - Fine Arts -
Kendall College of Art and Design
Grand Rapids, MI05.2006
Skills
- Sales
- Management
- Customer service (10 years)
- Classroom experience
- Yoga
- Teaching
- Marketing
- Social media management
Certification
- First Aid Certification, 01/01/22, 01/01/23
- Substitute Teaching Certification, 01/01/22, 01/01/23
- CPR Certification
- AED Certification
- Driver's License
Assessments
- Medical terminology, Proficient, 12/01/23
- Attention to detail, Proficient, 07/01/23
- Scheduling, Proficient, 10/01/23
- Sales skills, Proficient, 02/01/24
- Customer focus & orientation, Proficient, 07/01/23
Timeline
Substitute Teacher
Edustaff
09.2021 - Current
Assistant Retail Manager
American Spoon Foods
05.2019 - 12.2021
Yoga Instructor
Yoga Roots
02.2016 - 02.2020
Assistant Restaurant Manager
Boyne Highlands Resort
05.2015 - 05.2019
Bachelor's - Fine Arts -
Kendall College of Art and Design