Negotiated and upsold membership and personal training contracts, creating tailored solutions for clients and maximizing value.
Developed creative marketing strategies to attract prospective members and increase gym engagement.
Conducted initial training assessments, educating clients on health, fitness, and muscle function to guide program recommendations.
Led personalized gym tours and fitness consultations, building rapport and ensuring a positive client experience.
Maintained CPR/AED certification, responding to emergencies and ensuring member safety.
Coordinated personal trainer schedules and client bookings to optimize training sessions and improve client satisfaction.
Fostered lasting relationships with members to enhance retention and loyalty.
Collaborated closely with team members to efficiently close sales and meet organizational goals.
Sales and Marketing Manager
Masterplan Marketing
01.2023 - 03.2024
Drove approximately $1M in revenue, consistently ranking among the top five performers nationwide.
Led and developed a team of 13, analyzing performance metrics and setting strategic goals to exceed targets.
Cultivated long-term client relationships, driving retention and sustained revenue growth.
Directed recruiting and onboarding, enhancing team productivity and cohesion.
Selected to travel to the UK to assess market gaps, transfer sales knowledge, and implement best practices, strengthening team performance and international consistency.
Presented at industry conferences, engaging with professionals and thought leaders to expand business networks.
Secured six sales awards, including $20K in individual weekly sales and $40K in team sales.
Earned three promotions, reflecting exceptional performance and leadership impact.
Optimized daily reporting processes, improving accuracy, operational efficiency, and team accountability.
Sales Associate
Birkenstock
05.2022 - 01.2023
Consistently ranked as a top regional performer, exceeding sales targets.
Built lasting client relationships, anticipating needs and fostering repeat business.
Optimized storefront presentation and merchandising, boosting customer engagement and sales.
Streamlined inventory processes, reducing restocking needs and improving efficiency.
Resolved customer concerns professionally, ensuring satisfaction and loyalty.