Ashley Vaughn
Slingerlands,NY
Summary
Dynamic professional with extensive experience in the food and beverage industry. Proven ability to manage high-volume service while ensuring exceptional customer satisfaction through effective communication and upselling techniques. Strong teamwork and time management skills contribute to success in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Josie's Table
Albany, New York
09.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Managed cash transactions and handled payment processing effectively.
- Recommended menu items and upsold daily specials to enhance customer experience.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
Server/Barista
Wylder Hotels
Windham, New York
10.2023 - 09.2024
- Prepared high-quality espresso beverages using various brewing methods.
- Developed knowledge of menu items to recommend products to customers.
- Collaborated with team members to create a positive work environment.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Backserver
Black and Blue Steak and Crab
Albany, New York
01.2021 - 01.2022
- Assisted with setting up tables for various dining experiences.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Engaged with guests to enhance their overall dining experience.
- Inspected dining room area for cleanliness prior to seating guests.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
BBA - Business Administration
SUNY Empire State College
Saratoga Springs, NY12-2025
High School Diploma -
Cairo Durham High School
Cairo, NY06-2020
Skills
- Customer service
- Team collaboration
- Time management
- Problem resolution
- Sales techniques
- Effective communication
- Upselling techniques
- Professional appearance
- Suggestive selling
- Customer feedback management
- Responsible beverage service
- POS operation
- Liquor, wine, and food service
- Positive guest interactions
Timeline
Server/Bartender
Josie's Table
09.2024 - Current
Server/Barista
Wylder Hotels
10.2023 - 09.2024
Backserver
Black and Blue Steak and Crab
01.2021 - 01.2022
BBA - Business Administration
SUNY Empire State College
High School Diploma -
Cairo Durham High School