Ashley Vega
Madera,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Accounting Associate
Walmart
Kerman , CA
08.2018 - Current
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Reported financial data and updated financial records in ledgers and journals.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Contacted customers to immediately find resolutions for escalated issues.
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Sorted and counted coin and currency to make change for associates.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Set up, tested and balanced registers for front-end employees.
- Researched and resolved account discrepancies.
- Trained new associates on POS system and key sales tactics to run cash office.
- Performed daily account reconciliation and payroll verification to maintain daily records.
- Verified totals, checked store transfers and assisted with price changes.
- Operated computers programmed with accounting software to record, store and analyze information.
Customer Service Manager
Walmart
Kerman, CA
11.2015 - Current
- Monitored customer service operations to assess agent performance and provide feedback.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Used POS system to enter orders, process payments and issue receipts.
Education
Kerman High School
Kerman, CA06.2008
Skills
- Account Auditing
- Accounting and Bookkeeping
- Filing Procedures
- Record Reconciliation
- Bank Statement Reconciliation
- Data Entry and 10-Key
- Daily Cash Management
Timeline
Accounting Associate
Walmart
08.2018 - Current
Customer Service Manager
Walmart
11.2015 - Current
Kerman High School