Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Ashley Ventura

Surprise,AZ

Summary

Dynamic customer service professional with extensive experience at Walgreens, excelling in prescription management and crisis intervention. Proven ability to enhance service efficiency and foster strong customer relationships. Recognized for attention to detail and effective team collaboration, consistently delivering high-quality support in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

customer service/ pharmancy Tech

Waklgreens
Surprise, Arizona
11.2024 - Current
  • Resolved customer inquiries and issues, enhancing overall service efficiency.
  • Collaborated with team members to optimize daily operations and support workflow.
  • Processed returns and exchanges in accordance with company policies.
  • Built rapport with diverse customers through effective communication skills.
  • Maintained clean and organized workspace to support pharmacy operations.
  • Assisted pharmacist in managing high prescription volume and addressing customer questions.

Call Center Representative

Valor Global
Phoenix, Arizona
03.2023 - 10.2024
  • Resolved customer inquiries efficiently while delivering accurate information.
  • Maintained strong call control and navigated scripts to address issues promptly.
  • Consistently met or exceeded benchmarks for call speed, accuracy, and volume.
  • Provided fast, friendly service for routine questions and service complaints.
  • Collaborated with team members to improve service delivery processes.
  • Answered incoming calls, ensuring high professionalism and knowledgeable assistance for every customer.

Behavioral Health Specialist

Banner Thunderbird Medical Center
Phoenix, Arizona
04.2022 - 02.2023
  • Delivered crisis intervention and support during emergencies to stabilize client situations.
  • Monitored client progress through regular assessments, documenting behavioral and symptomatic changes.
  • Maintained accurate documentation for charts, reports, and assessments within set deadlines.
  • Provided direct patient care in behavioral health, focusing on assessment and treatment of mental health issues.
  • Conducted extensive training for residential staff on symptoms management and intervention strategies.

Correctional Officer

Arizona Department of Corrections
Phoenix, Arizona
06.2019 - 03.2022
  • Supervised inmate activities during meals, recreation, and work assignments to maintain order.
  • Conducted regular inspections to ensure safety and security compliance.
  • Enforced facility regulations, fostering a secure environment for inmates and staff.
  • Documented incidents while maintaining accurate logs of daily activities.
  • Trained new officers on emergency response protocols and procedural adherence.
  • Inspected cells and performed random searches of common areas for contraband.
  • Observed inmate behavior to prevent criminal activities and escape attempts.
  • Monitored video surveillance systems to track prisoner activity throughout the facility.

Education

High School Diploma -

Dysart High School
El Mirage, AZ
05-2018

Skills

  • Prescription management
  • Medication dispensing
  • Customer relationship management
  • Regulatory compliance
  • Inventory control
  • Crisis intervention
  • Team collaboration
  • Conflict resolution
  • Attention to detail
  • Time management
  • Customer service

Certification

  • guard card
  • cpr/ first aid certified
  • trainee in pharmacy

Languages

English
Professional

Accomplishments

  • received caller of the week multiple times at valor global.
  • was class leader during the academy for department of corrections

Timeline

customer service/ pharmancy Tech

Waklgreens
11.2024 - Current

Call Center Representative

Valor Global
03.2023 - 10.2024

Behavioral Health Specialist

Banner Thunderbird Medical Center
04.2022 - 02.2023

Correctional Officer

Arizona Department of Corrections
06.2019 - 03.2022

High School Diploma -

Dysart High School

Similar Profiles

CREATE PROFILE