Ashley Vetter
Federal Way,United States
Summary
Personable Office Administrator with 4 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Very proficient in Dental billing, reading EOBS and processing claims correctly. I am also currently in the process to further my education to have knowledge in Medical Coding such as ICD-10 and CPT to expand my opportunities to assist further with claims
Overview
6
6
years of professional experience
Work History
Office Administrator
Sheets Dental
06.2022 - Current
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
- Aging reports as well as following up with claims for accurate payments
- Treatment planning with along with scheduling recalls.
- Verifying insurances for upcoming appointments for patients
Dental Front Office Coordinator
Highland Family Dental
10.2021 - 06.2022
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed patient billing processes for timely, accurate payments.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Dental Front Office Receptionist
6th Ave Dental
01.2021 - 06.2021
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Assisted with Dental Claims for processing
Dental Assistant/Dental Front Office Receptionist
Advance Dentistry
07.2020 - 01.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Ramp Agent
Fedex Express
12.2017 - 07.2020
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for 5 daily flights.
- Certified trainer for MD-10s, MD-11s, Airbus, and 767s on-load and offloads
- Managed crews 20 or more during all air operations
- Trained in weight and balance for all cargo for domestic and international flights
Education
High School Diploma -
Washington High School
Parkland WA06.2009
Skills
- Business Administration
- Claims Management
- Billing/Statements
- Scheduling
- Administrative Support
- Eaglesoft
- Dexis
- Change Health Care Claims
- Remotelite Claims
Timeline
Office Administrator
Sheets Dental
06.2022 - Current
Dental Front Office Coordinator
Highland Family Dental
10.2021 - 06.2022
Dental Front Office Receptionist
6th Ave Dental
01.2021 - 06.2021
Dental Assistant/Dental Front Office Receptionist
Advance Dentistry
07.2020 - 01.2021
Ramp Agent
Fedex Express
12.2017 - 07.2020
High School Diploma -
Washington High School
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