Ashley Villezcas
El Paso
Summary
Dynamic customer support professional with a goal-oriented mindset, experienced at enhancing customer satisfaction and resolving complaints. Bilingual in English and Spanish, I excel in client relationship building and technical troubleshooting, consistently improving service quality and team knowledge through training initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Military Police Officer
US Army National Guard
Las Cruces, NM
03.2020 - Current
- Assisted in maintaining safety and security protocols during operations.
- Conducted routine patrols to ensure safety of personnel and property.
- Responded to incidents, providing first aid and coordinating emergency response.
- Monitored access points, verifying identification of individuals entering secured areas.
- Participated in training exercises to learn tactical responses and procedures.
- Documented incidents and prepared detailed reports for further review.
- Played key role in emergency response teams, leading to effective management of unforeseen situations.
- Maintained 100% accountability of assigned equipment worth more than $20,000.
Customer Representative
Bank of America
El Paso, TX
11.2022 - 09.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information was maintained and updated regularly.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted clients in navigating banking services, enhancing user experience and satisfaction.
Security Officer
Allied Universal Security Services
El Paso, TX
05.2021 - 03.2022
- Trained new security personnel on company policies and procedures.
- Implemented improved safety measures, enhancing overall security effectiveness.
- Maintained accurate documentation of incidents, ensuring compliance with regulations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Retail Sales Associate
Metro by T-Mobile
Las Cruces, NM
09.2019 - 06.2020
- Collaborated with management to implement promotional campaigns, boosting store traffic and engagement.
- Developed visual merchandising strategies to increase product visibility and drive sales.
- Conducted daily cash handling procedures, ensuring accuracy in transactions and reporting.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
No Degree - Clinical Psychology
New Mexico State University
Las Cruces, NMNo Degree - MEDICAL BILLING AND CODING
Texas A&M University
College Station, TXHigh School Diploma -
EL PASO HIGH SCHOOL
El Paso, TX05-2019
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Telephone reception
- Client service
- Technical troubleshooting
- Paperwork processing
- Client relationship building
- Bilingual (English and Spanish)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customers concerns which led to customer satisfaction.
Certification
MEDICAL BILLING AND CODING
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Customer Representative
Bank of America
11.2022 - 09.2023
Security Officer
Allied Universal Security Services
05.2021 - 03.2022
Military Police Officer
US Army National Guard
03.2020 - Current
Retail Sales Associate
Metro by T-Mobile
09.2019 - 06.2020
No Degree - Clinical Psychology
New Mexico State University
No Degree - MEDICAL BILLING AND CODING
Texas A&M University
High School Diploma -
EL PASO HIGH SCHOOL