Ashley Villezcas
El Paso
Summary
Dynamic customer support professional with a goal-oriented mindset, experienced at Centene in enhancing customer satisfaction and resolving complaints. Bilingual in English and Spanish, I excel in client relationship building and technical troubleshooting, consistently improving service quality and team knowledge through training initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Representative
Centene
09.2024 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Continuously updated knowledge of industry trends and advancements, ensuring an ability to provide clients with the most up-to-date product information and solutions.
- Improved product knowledge for team members through regular training sessions and workshops.
- Managing approximately 50-80 calls an hour per day from customers.
Military Police Officer
US Army National Guard
03.2020 - Current
- Assisted in maintaining safety and security protocols during operations.
- Conducted routine patrols to ensure safety of personnel and property.
- Responded to incidents, providing first aid and coordinating emergency response.
- Monitored access points, verifying identification of individuals entering secured areas.
- Participated in training exercises to learn tactical responses and procedures.
- Documented incidents and prepared detailed reports for further review.
- Played key role in emergency response teams, leading to effective management of unforeseen situations.
- Maintained 100% accountability of assigned equipment worth more than $20,000.
Customer Representative
Bank of America
11.2022 - 09.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information was maintained and updated regularly.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted clients in navigating banking services, enhancing user experience and satisfaction.
Security Officer
Allied Universal Security Services
05.2021 - 03.2022
- Trained new security personnel on company policies and procedures.
- Implemented improved safety measures, enhancing overall security effectiveness.
- Maintained accurate documentation of incidents, ensuring compliance with regulations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
Retail Sales Associate
Metro by T-Mobile
09.2019 - 06.2020
- Collaborated with management to implement promotional campaigns, boosting store traffic and engagement.
- Developed visual merchandising strategies to increase product visibility and drive sales.
- Conducted daily cash handling procedures, ensuring accuracy in transactions and reporting.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
No Degree - Clinical Psychology
New Mexico State University
Las Cruces, NMNo Degree - MEDICAL BILLING AND CODING
Texas A&M University
College Station, TXHigh School Diploma -
EL PASO HIGH SCHOOL
El Paso, TX05-2019
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Telephone reception
- Client service
- Technical troubleshooting
- Paperwork processing
- Client relationship building
- Bilingual (English and Spanish)
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved customers concerns which led to customer satisfaction.
Certification
MEDICAL BILLING AND CODING
Languages
Spanish
Native or Bilingual
Timeline
Representative
Centene
09.2024 - Current
Customer Representative
Bank of America
11.2022 - 09.2023
Security Officer
Allied Universal Security Services
05.2021 - 03.2022
Military Police Officer
US Army National Guard
03.2020 - Current
Retail Sales Associate
Metro by T-Mobile
09.2019 - 06.2020
No Degree - Clinical Psychology
New Mexico State University
No Degree - MEDICAL BILLING AND CODING
Texas A&M University
High School Diploma -
EL PASO HIGH SCHOOL
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