Ashley Viscarra
3208 Granada St,CA
Summary
Adept at transforming customer challenges into positive outcomes, my tenure at Medversant Technologies showcased exceptional problem-solving and active listening skills. I excelled in de-escalating high-stress situations, achieving increased customer loyalty through empathetic resolution of complaints. My critical thinking ability ensured swift, effective issue resolution, enhancing customer satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Immigration Legal Assistant
International Rescue Committee, IRC
03.2023 - Current
- Compiled client application packets and included relevant documentation to present strongest case for successful outcome.
- Streamlined immigration case processing by efficiently organizing and maintaining client files.
- Contributed to the development of internal resources, such as templates and checklists, streamlining workflow processes.
- Conducted client intake interviews to determine client service need and eligibility.
TSE Volunteer
International Rescue Committee, IRC
03.2022 - 02.2023
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Customer Service Representative
Medversant Technologies
02.2014 - 03.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - Nursing Assistance
East Los Angeles Occupational Center
Los Angeles, CA06.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Immigration Legal Assistant
International Rescue Committee, IRC
03.2023 - Current
TSE Volunteer
International Rescue Committee, IRC
03.2022 - 02.2023
Customer Service Representative
Medversant Technologies
02.2014 - 03.2019
No Degree - Nursing Assistance
East Los Angeles Occupational Center
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