Ashley Vitkauskas
Worcester,MA
Summary
Personable Beverage Cart Attendant maintaining order and cleanliness to create welcoming golf course atmosphere. Passionate about great guest service and hospitality. Maximized potential through effective beverage cart operation and outstanding customer service. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Customer-focused professional offering strong background in hospitality. Stays on top of fast-paced work by diligently completing assignments and looks for opportunities to help others. Keeps strict compliance with health and safety requirements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Beverage Cart Attendant
Pleasant Valley Country Club
Sutton, MA
09.2021 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Greeted guests in a friendly manner while providing excellent customer service.
- Monitored inventory levels closely and restocked items when necessary.
- Checked ID's and restricted underage customers from purchasing alcoholic beverages.
- Assisted customers with beverage selection and order fulfillment.
- Ensured that all products were served according to health regulations set forth by the state.
- Organized the beverage cart in an orderly fashion to ensure customer satisfaction.
Server
Stone's Public House
Ashland, MA
04.2021 - 04.2023
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Delivered food orders promptly and courteously.
Cashier
JCPenney
Marlborough, MA
10.2018 - 01.2021
- Resolved customer complaints professionally in accordance with company policy.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Grafton High School
Grafton, MA05-2019
Skills
- Stock Rotation
- Cleanliness and sanitation
- Menu Memorization
- Flexible Schedule
- Salesmanship
- Food Safety Regulations
- CPR Certified
- First and CPR instruction
- CPR/First Aid Certification
- Customer Service
- Payment Collection
- Cash Handling
- Guest Services
- Deadline Management
- Efficiency Improvement
- Decision-making skills
- Stamina
- Teamwork and Cooperation
- Time Management
- Safe Food Handling
- Professional Appearance
Certification
- CPR/First Aid Certified 2023
- Medical Assistant Certified 2024
Timeline
Beverage Cart Attendant
Pleasant Valley Country Club
09.2021 - Current
Server
Stone's Public House
04.2021 - 04.2023
Cashier
JCPenney
10.2018 - 01.2021
High School Diploma -
Grafton High School
- CPR/First Aid Certified 2023
- Medical Assistant Certified 2024
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