Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AccountManager

Lucas Rabelo

Worcester,MA

Summary

Experienced Janitorial/Operations Manager with a demonstrated history of working in the facilities services industry. Skilled in Event/Service Planning, Management, Customer Services, Sales, and many other software platforms. Strong Sales professional with a Bachelor of Science (B.S.) focused in Exercise Physiology and Management from Salem State University.

Diligent Account Manager with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Account Manager

Janitronics Building Services
09.2024 - Current
  • Overseeing the Life Science portfolio.
  • Improved facility cleanliness by conducting regular inspections and addressing issues promptly.
  • Developed strong vendor relationships for cost-effective supply procurement and inventory management.
  • Increased client satisfaction by consistently maintaining a clean and safe environment for occupants.
  • Managed janitorial staff scheduling, ensuring adequate coverage for all shifts and tasks.
  • Established team priorities, maintained schedules and monitored performance.

General Manager (American Airlines Cabin Services)

ABM Aviation
09.2023 - 09.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget implementations, employee evaluations, and contract details.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Operations Manager (National Accounts - WeWork)

ABM Industries
10.2021 - 09.2023
  • Payroll and people Management
  • Client Retention and Satisfaction
  • P&L and Month End Close Processing
  • Communication and Customer Relationship Management
  • Recruiting, Hiring and Employee Training
  • Cross-functional Team Leadership
  • Property Inspections and Overseeing projects

District Manager

Partner Facility Solutions
08.2017 - 10.2021
  • Account Management
  • Client Retention and Satisfaction
  • Staff Training and Team Motivation
  • Payroll Management and Processing
  • Training and Development
  • P&L and Month End Close Process
  • Vendor Management

Account Manager

New England Security Protective Services Agency
01.2014 - 08.2017
  • Account Management
  • Supervisory Skills
  • Training and Development
  • Staff Training
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.

Education

Bachelor of Science - Exercise Science

Salem State University
Salem, MA
05-2016

Skills

  • Account management
  • Teamwork and collaboration
  • Client relations
  • Relationship building
  • Strategic planning
  • Goal oriented
  • Team Training
  • Project management
  • Documentation and reporting

Certification

  • Regulated Medical Waste DOT Training
  • OSHA 10 and OSHA 30
  • Fitwel Ambassor Certificate
  • cGMP, Biopharma Institute
  • Respiratory Protection Certificate

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Account Manager

Janitronics Building Services
09.2024 - Current

General Manager (American Airlines Cabin Services)

ABM Aviation
09.2023 - 09.2024

Operations Manager (National Accounts - WeWork)

ABM Industries
10.2021 - 09.2023

District Manager

Partner Facility Solutions
08.2017 - 10.2021

Account Manager

New England Security Protective Services Agency
01.2014 - 08.2017

Bachelor of Science - Exercise Science

Salem State University

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