Ashley Vogel
Washington,Iowa
Summary
Recent title change to Flex Team Customer Care Representative for DLL Financial Solutions based out of Des Moines, IA. Dual trained to assist FAO and NON-FAO. Patient, dependable, reliable and devoted to the challenges of each task. Proficient with computers and programs including InfoLease, Mosaic, Excel, Microsoft Office and more. Knowledgeable in providing friendly, thorough customer service to vendors and fellow professionals. Honest employee with a strong work ethic and willingness to expand knowledge.
Overview
10
10
years of professional experience
Work History
Flex Customer Care Representative
DLL Financial Solutions
Des Moines, IA
02.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Logged call information and solutions provided into internal database.
- Coordinated timely responses to online customer communication and researched complex issues.
- Created amortization schedules, invoices, payoff letters, etc
- Flex trained to work both FAO and NON-FAO
- Assist daily on the support and help train new members
- Trained on Escalation Calls
Customer Service Representative 2
Hills Bank And Trust Company
02.2020 - 02.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Maintained excellent knowledge of products and services offered by the bank in order to answer questions effectively and recognized sales opportunities.
- Identified and corrected problems/concerns as necessary while following established policies and procedures.
- Maintained security of customers' accounts and confidentiality of customer information.
Acquisition Specialist
The Arcanum Group Inc.
09.2017 - 09.2019
- Maintained effective and lasting vendor relationships through dynamic communication and collaboration
- Maintained and created documentation for all purchases
- Input all data into government eCMS system
- Reviewed invoices, payment requests, advance requests, and proper coding, prior to approval
- Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives
- Determined specific needs and provided most appropriate level of services to ensure proper editing and closing of contracts
- Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
- Initiated timely response to emails, voicemails and written correspondence
- Provided training to team members who create, edit or close contracts, on proper responses and areas of flexibility within contracts
- Modified, cancelled and closed over 1,000 contracts
Procurement Tech/Administrative Assistant
TDB Communications
10.2016 - 09.2017
- Produced reports using Excel spreadsheet functions
- Gathered, organized, and entered data into numerous databases including but not limited to VISTA, FPDS, ECMS, Sharepoints, etc
- Performed clerical work associated with closeouts, cancellations, modifications, etc
- Completed approximately 4,000 closeouts, 300 cancellations and 40 modifications
- Communicated with Vendors to receive signed contracts, invoices, confirmations, etc, via phone and email
- Professional and honest team player with a strong work ethic
Education
Social Work and Education
University of Northern Iowa
Cedar Falls, IA12.2012
High School Diploma -
Washington High School
Washington, IASkills
- Microsoft Office/Excel Proficient
- Exceptional communication skills
- Documentation requirements
- Schedule creation and maintenance
- Adaptable learner
- Vendor relationship management
- Adaptive team player
- Professional telephone demeanor
- Customer Relations
Timeline
Flex Customer Care Representative
DLL Financial Solutions
02.2022 - Current
Customer Service Representative 2
Hills Bank And Trust Company
02.2020 - 02.2022
Acquisition Specialist
The Arcanum Group Inc.
09.2017 - 09.2019
Procurement Tech/Administrative Assistant
TDB Communications
10.2016 - 09.2017
Social Work and Education
University of Northern Iowa
High School Diploma -
Washington High School