Ashley Von Ruden

• Provided ongoing direction and leadership for program operations.
• Enhanced program efficiency by streamlining processes and implementing innovative solutions.
• Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Participated in regular professional development opportunities to stay current on best practices within the field of case management.
• Strengthened relationships with community organizations to increase access to supportive resources for clients in need.

• Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
• Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
• Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
• Led successful fundraising campaigns, securing critical resources for program development and expansion.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and clients.

· Follow and administer house policies, rules, and procedures during assigned shifts.

· Contribute to a supportive, safe, responsible and collaborative environment for guests, other staff members, and volunteers.

· Build appropriate connections with guests; respond to guest needs.

· Observe, assess, document, and report on guest well-being. This includes needs, resources, and progress towards their goals.

· Recognize and defuse guest agitation and intervene in potential conflict situations.

· Assist in guest intake and orientation processes.

· Assist in guest exit and transition process.· Complete administrative support responsibilities and other duties as assigned.

· Complete required reports, log notes, and documentation at each shift change.

· Help maintain accurate guest information and ensure transfer of critical information related to issues, concerns, rules violations, and general shift events.

· Report necessary house repairs, maintenance needs, or safety issues to the Program Manager or Executive Director.

· Monitor overall house safety and security; lock doors at curfew.

· Ensure general housekeeping is maintained during assigned shifts and individual guest areas are cleaned and sanitized between guest stays.

· Perform random drug tests as assigned.