Ashley Waititu
Shoreline
Summary
Reliable and empathetic professional skilled in home care and customer service. Expertise in enhancing client well-being through attentive support and efficient front-facing operations. Aiming to utilize a unique combination of caregiving and communication skills in healthcare or related positions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Home Care Aide
First Choice Home Care
07.2023 - Current
- Delivered compassionate in-home support to elderly and disabled clients, enhancing their safety, comfort, and independence.
- Supported daily living activities such as personal hygiene, grooming, mobility, meal preparation, and medication reminders, fostering client well-being.
- Cultivated trusting relationships with clients and families through respectful, attentive, and consistent caregiving.
- Monitor client needs and respond appropriately in a calm, professional, and supportive manner.
- Maintain clean, organized, and safe living environments that support client health and well-being.
Cashier / Receptionist
L&L Hawaiian Barbecue
06.2022 - 07.2023
- Managed front-desk and cashier duties in high-volume restaurant, ensuring seamless service and customer satisfaction.
- Processed customer orders and payments accurately while maintaining efficient and friendly service.
- Balanced register transactions while supporting daily front-of-house operations, contributing to efficient workflow.
- Enhanced customer experience through professional communication at front desk, fostering positive guest interactions.
- Answered phones, handled customer questions, and coordinated communication between guests and staff.
Cashier
Jack in the Box
09.2021 - 04.2022
- Executed transactions on POS systems, accurately processing cash, card, and digital payments.
- Provided prompt customer service during peak hours, ensuring order accuracy and minimizing wait times.
- Addressed customer concerns effectively, collaborating with team members to ensure seamless service delivery.
- Maintained cleanliness and organization of service areas in compliance with workplace standards.
Education
Bachelor of Arts - Health Studies
University of Washington
Bothell, WA06-2026
Skills
- Patient care
- Client and customer service
- Patient support
- Behavioral management
- Health awareness
- Transport support
- Front desk and reception
- Data entry
- Record keeping
- Time management
- Organization and attention to detail
- Problem solving
- Team collaboration
- Communication and interpersonal skills
- Professional phone etiquette
- Basic financial management
Certification
- Home Care Aide (HCA) Certification
- CPR Certified
Affiliations
- volunteer at Helping Hands Bothell WA
- Black Student Union
Accomplishments
- 4x named on the Dean's list
Timeline
Home Care Aide
First Choice Home Care
07.2023 - Current
Cashier / Receptionist
L&L Hawaiian Barbecue
06.2022 - 07.2023
Cashier
Jack in the Box
09.2021 - 04.2022
Bachelor of Arts - Health Studies
University of Washington