Ashley Walden
Granite Bay,CA
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Buckhorn BBQ & Grill. Skilled in POS System Operation and demonstrating a Professional Attitude, I excel in guest relations and safe food handling, contributing to significant improvements in service delivery and operational success. Motivated individual with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
2
2
years of professional experience
Work History
Food Server, Busser & Cashier
Buckhorn BBQ & Grill
5430 Crossings Dr. #104 Rocklin, CA 956777
07.2023 - 07.2024
- Elevated customer satisfaction through followup and enthusiast
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Answered customers' questions, recommended items, and recorded order information.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Reset and cleaned tables quickly to prepare for new customers.
- Used POS system to enter orders, process payments and issue receipts.
Guest Service Representative
TopGolf
Rocklin, CA
11.2022 - 05.2023
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Created memberships for new customers while ensuring that all information was current and accurate.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- used cash registers and credit card machines to cash out customers.
- cleared tables immediately after guests left in preparation for next party.
- Assisted wait staff with timely food delivery and quest requests.
- Assisted guest with golf clubs and walked them to their bays.
- Enforced policies and procedures to increase efficiency and safety.
- Explained computer system of score keeping to quest.
Education
High School Diploma -
Del Oro High School
Loomis, CA05.2024
Skills
- Guest Relations
- Food handling
- Dining area maintenance
- Supply Restocking
- Safe Food Handling
- Professional Attitude
- POS System Operation
- Cash Handling
- Order Taking
Timeline
Food Server, Busser & Cashier
Buckhorn BBQ & Grill
07.2023 - 07.2024
Guest Service Representative
TopGolf
11.2022 - 05.2023
High School Diploma -
Del Oro High School