Ashley walker
LaGrange,GA
Summary
To obtain a customer service position providing high-quality service to customers by utilizing my problem solving skills and friendly demeanor.
Overview
10
10
years of professional experience
Work History
Student Loan Counselor
MOHELA
02.2024 - 09.2024
- Streamlined the application process for loan consolidation, resulting in faster processing times and increased borrower satisfaction.
- Facilitated workshops and presentations on student loan management for school administrators and students alike.
- Educated clients on the benefits of various loan forgiveness programs, empowering them to make informed decisions about their financial future.
- Enhanced borrower understanding by providing clear and concise information about student loan repayment options.
Retention specialist
10.2021 - 05.2022
- Cox communication
- Ensured customer loyalty and satisfaction by understanding existing customers’ needs and addressing their problems with solutions that suited them
- Communicated and negotiated with customers on products and services that fit their needs while maintaining revenue
- Provided high-quality customer service in a friendly manner to customers as well as coworkers, eager to help others when needed.
sales associate
10.2018 - 05.2019
- Ipic
- Provided high-quality customer experiences for customers by acting in an honest and integral manner, informing individuals of sales promotions, and welcoming guests into the store
- Provided product interest by communicating with customers about products and offering quick assistance to handle diverse needs.
Customer Service Representative
Bank Of America
01.2015 - 04.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
call center representative
02.2015 - 04.2017
- Entered data efficiently and accurately to update customer accounts
- Provided excellent customer experience by listening intently to customers to address their needs.
Education
high school diploma - Theatre Arts
forest hills high
06.2011
Skills
- Problem Solving Skills
- Customer Service Skills
- Flexibility
- Team Player
- Communication Skills
- Takes Initiative
- Good Listener
- Attention to Detail
Timeline
Student Loan Counselor
MOHELA
02.2024 - 09.2024
Retention specialist
10.2021 - 05.2022
sales associate
10.2018 - 05.2019
call center representative
02.2015 - 04.2017
Customer Service Representative
Bank Of America
01.2015 - 04.2017
high school diploma - Theatre Arts
forest hills high