Ashley Walker
Louisville,KY
Summary
Results-driven Quality Assurance Technician known for high productivity and efficient task completion. Specialized skills include process validation, quality control procedures, and regulatory compliance ensure success in maintaining standards. Possess strong problem-solving abilities, effective communication, and teamwork capabilities which are vital for navigating complex quality assurance challenges. Excel at leveraging these soft skills to enhance product quality and operational excellence.
Overview
9
9
years of professional experience
Work History
Quality Assurance Technician 2
Humana
10.2019 - Current
- Maintained quality standards of existing products and services, while also focusing on employee-to-patient quality of care, and regulatory compliance.
- Works within clear restrictions to identify expectations, accuracy, and quality standards and has some latitude and working under minimal direction.
- Typically focus on explanation of department policy and methods for completing assignments.
- Coaches staff in areas such as quality improvement, and risk management.
Inbound Contacts Representative 1
Humana
10.2017 - 10.2019
- Point of contact in initiating prior authorizations with members and provided quality treatment, care and customer service via telephone in a professional manner.
- Addressed healthcare compliance needs, including complex benefit questions, resolving issues, and educating members.
- Handled 40-50 inbound calls daily from members in a fast-paced call center environment.
Cashier
The Home Depot
08.2016 - 10.2017
- Ensured customers received an excellent service experience, including discovering customer needs and assisting them with buying decisions.
- Payment coordination in exchange of items sold.
- Entered transactions in the cash register and provide customers with the total bill.
- Sort and count currency and coins.
Education
High School Diploma -
Fern Creek Traditional High School
Louisville, KY05.2012
Some College (No Degree) - Accounting
University of Louisville
Louisville, KYSkills
- Microsoft Office Suite
- Risk management
- Customer service
- Effective communication
- Problem solving
- Attention to detail
- Auditing and quality assurance
- Performance metrics
- Pharmacy
Timeline
Quality Assurance Technician 2
Humana
10.2019 - Current
Inbound Contacts Representative 1
Humana
10.2017 - 10.2019
Cashier
The Home Depot
08.2016 - 10.2017
High School Diploma -
Fern Creek Traditional High School
Some College (No Degree) - Accounting
University of Louisville
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