Ashley Walker
Summary
Analytical-thinking Office Manager proudly offers over 10 years' experience in reviewing accounts and maintaining patient records. Driven professional with background in medical terminology billing and coding. Offers task prioritization expertise in fast-paced environments. Skilled Dispatcher. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practice. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Compassionate caregiver and experienced manager with expertise in service planning, supervision, and decision-making. Proven ability to coordinate care plans and improve client satisfaction through effective communication and operational management.
Overview
18
18
years of professional experience
Work History
Caregiver
Blue Rose Legacy Homecare
Green Valley, Arizona
08.2025 - 05.2026
- Provided personal care and companionship to clients in their homes.
- Assisted clients with daily living activities and mobility needs.
- Collaborated with healthcare professionals to coordinate care plans.
- Communicated effectively with families regarding client progress and needs.
- Trained new caregivers on best practices and company procedures.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
Water Truck Driver
Markham Construction
Mesa, Arizona
10.2024 - 08.2025
- Operated water truck to support construction site needs.
- Maintained water levels for dust control on job sites.
- Conducted daily inspections of truck and equipment for safety.
- Followed site safety protocols and regulations at all times.
- Communicated effectively with supervisors regarding operational issues.
- Documented daily activities and maintenance logs for compliance records.
Dispatcher/Driver
Cana Rose Realty Holdings
Arvin, CA
01.2022 - 09.2024
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Assisted in training new dispatchers on operational procedures and systems.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Caregiving Manager
Nurturing Nanny
Bakersfield, CA
01.2012 - 10.2023
- Supervised daily caregiving operations for diverse families in various settings.
- Implemented safety protocols and best practices in caregiving environments.
- Identified potential risk factors impacting the safety or well-being of clients during assessments and communicated these findings promptly to the appropriate parties.
- Coordinated with other healthcare professionals involved in each client's care plan to ensure continuity of services.
- Reviewed medical records regularly to identify any changes in condition that may impact the delivery of services provided by caregivers.
- Provide transportation for patients to maintain a secure and timely fashion for patients to get to and from appointments, or any other locations needed.
- Help with hygiene, meal prepping. cleaning etc.
Medical Billing and Collections Specialist
Rosedale Medical Billing and Solutions
Bakersfield, CA
06.2012 - 07.2020
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
- Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays.
- Applied HIPAA privacy and security regulations while handling patient information.
- Posted charges, payments and adjustments.
- Filed and submitted insurance claims.
- Completed and submitted appeals for denied claims.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
Warehouse Demonstrator
WDS
Bakersfield, CA
11.2008 - 04.2012
- Comfortably spoke to large groups of people regarding product.
- Kept demonstration working space organized, clean and hygienic at all times.
- Handed out samples, informational brochures, and coupons to customers.
- Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales.
Education
Arizona Level 1 Fingerprint Clearance Card
CPR
Certificate
Certificate - Medical Terminology/ Anatomy Physiology
AAPC
Online10-2019
High School Diploma -
Liberty High School
Bakersfield, CA06-2008
Skills
- Clear Communication
- Financial Documentation
- Billing Data Verification
- Account Posting
- Decision Making
- Service planning
- Adjusting routes
- Processing orders
- Supervision & leadership
- Care coordination
- Problem solving
- Attention to detail
Timeline
Caregiver
Blue Rose Legacy Homecare
08.2025 - 05.2026
Water Truck Driver
Markham Construction
10.2024 - 08.2025
Dispatcher/Driver
Cana Rose Realty Holdings
01.2022 - 09.2024
Medical Billing and Collections Specialist
Rosedale Medical Billing and Solutions
06.2012 - 07.2020
Caregiving Manager
Nurturing Nanny
01.2012 - 10.2023
Warehouse Demonstrator
WDS
11.2008 - 04.2012
Certificate - Medical Terminology/ Anatomy Physiology
AAPC
High School Diploma -
Liberty High School
Arizona Level 1 Fingerprint Clearance Card
CPR
Certificate