Ashley Walston

As Social Services Director, I help Seniors and adults with disabilities achieve independence while protecting their dignity. I have solid understanding of service plans, how to read and write them using the correct verbiage. I provide compassion and understanding daily to offer both clientele and coworkers local resources that will fulfill their specific needs. I brainstorm and work with large and small groups on a daily basis to prepare and maintain written documentation.

• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Conducted community workshops to promote different programs and educate public on available services.
• Worked with senior case managers to coordinate team development activities and trainings.
• Referred families to shelters, legal resources and educational programs.
• Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
• Resolved problems, improved operations and provided exceptional service.
• Used Microsoft Word and other software tools to create documents and other communications.
• Prepared variety of different written communications, reports and documents.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Demonstrated respect, friendliness and willingness to help wherever needed.

I managed the buildings overall operations, documentation, service plans and employees. I determined eligibility via in person assessments and actively placed residents in properly determined setting.

• Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.
• Networked with industry professionals to foster partnerships and identify new and improved solutions.
• Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
• Collected, validated and distributed information to employees.
• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.

• Explained medical care options to help families make informed healthcare decisions.
• Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
• Helped clients develop new coping mechanisms and techniques to drive behavior modification.
• Encouraged socialization and engagement through [Type] therapy, music therapy and social activities.
• Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
• Developed and facilitated goal-oriented psycho-education and therapy groups to improve residents' quality of life.
• Administered assessments and developed academic goals based on specific disabilities and barriers to learning.

• Interviewed, hired and trained dietary personnel to provide optimal service.
• Monitored production to check safety, standardized production and appropriate portioning.
• Consulted with dietitians to plan menus appropriate for patient needs.
• Visited with residents to inquire about satisfaction, quality and personal preferences.
• Oversaw food preparation and monitored safety protocols.
• Motivated staff to perform at peak efficiency and quality.
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Verified prepared food met all standards for quality and quantity before serving to customers.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.

• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Delivered individualized patient care by recording vital signs, documenting observations, administering [Type] treatments and evaluating patient needs.
• Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes.
• Transported patients between rooms and appointments or testing locations.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Oversaw and maintained patients' rooms, group living areas and nurse stations.