Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Walter

Salon Manager
Chesapeake Beach,MD

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Pet Grooming industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of post-secondary education
8
8
years of professional experience

Work History

Grooming Salon Manager

Petco
California, MD
06.2019 - 12.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Sustained operational efficiency, employee performance levels and customer service standards to increase overall spa profits by approximately 300%.
  • Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
  • Identified issues, analyzed information and provided solutions to problems.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Pet Groomer

Pampered Paws Salon
Owings, MD
11.2018 - 06.2019
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Regularly exceeded daily sales and product add-on quotas.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Handled administrative work such as answering telephones and scheduling appointments for visits.

Pet Groomer

PetSmart
Dunkirk, MD
09.2013 - 11.2018
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Handled administrative work such as answering telephones and scheduling appointments for visits.
  • Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.

Shampoo Technician

Julian's Hair Design
Dunkirk, MD
11.2012 - 09.2013
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Processed payments, entering sales in register for prompt customer service.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

High School Diploma -

Huntingtown High School
Huntingtown, MD
08.2009 - 06.2013

Skills

Schedule Management

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Timeline

Grooming Salon Manager

Petco
06.2019 - 12.2020

Pet Groomer

Pampered Paws Salon
11.2018 - 06.2019

Pet Groomer

PetSmart
09.2013 - 11.2018

Shampoo Technician

Julian's Hair Design
11.2012 - 09.2013

High School Diploma -

Huntingtown High School
08.2009 - 06.2013

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Ashley WalterSalon Manager