Westley Robinson
Olympia,WA
Summary
Compassionate Dog Groomer with extensive experience in all aspects of grooming dogs and handling cats. Exemplary communication skills and well-versed in animal behavior and care . Consistently delivers quality service and high level of excellence in animal care. Very comfortable interacting with both animals and owners.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Grooming Salon Manager
Sydnee's Pet Grooming
Davis, CA
08.2021 - 03.2022
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Answers phone calls promptly and professionally.
- Managed schedules.
- Maintained computer.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Answered phone lines and returned client calls.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Improved health of pets by advising owners on optimal approaches.
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Managed facility laundry, cleaning and restocking.
- Restocked supplies and rotated items to maintain efficient operations.
Dog Groomer
Lush Spaw
San Jose, CA
06.2021 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered phone calls promptly and professionally.
- Worked with POS systems and scheduling systems.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Provided specialty breed clips for Poodles, Schnauzers, and Yorkshire Terriers.
- Bathed dogs to remove fleas, ticks and other skin parasites.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Provided top-notch customer service to every customer and exceptional care to all animals.
- Managed facility laundry, cleaning and restocking.
Dog Stylist
Citydog! Club
Mountain View, CA
06.2020 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed schedules.
- Answered phone calls promptly and professionally.
- Assessed paws, ears and eyes for injuries or infections upon check-in and notified customers of issues immediately.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Sanitized and organized station and tools.
- Worked on 7 customers daily while maintaining distinguished cleanliness and organization of work areas.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Lifted 5-8 dogs of varying weights and breeds for bathing and grooming services on daily basis.
Dog Groomer
The Barkley
Westlake Village, CA
07.2019 - 06.2020
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact
- Kept animal coats clean and healthy with regular washing, grooming and trimming
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets
- Greeted pet owners and performed intakes to go over array of available services, outline costs and determine special needs of animal while in care
- Maintained clean and organized boarding areas to promote animal wellbeing
- Swept and mopped floors, cleaned kennels and runs and emptied trash to reduce infection risk among people and animals
Dog Groomer
Kriser's All Natural Pet
Santa Clarita, CA
7 2013 - 4 2019
- Worked with Google calendar.
- Answered phone calls promptly and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Groomed dogs by utilizing tools including blades, brushes, combs, shedding aids, de-matting tools, sheers, nail clippers.
- Greeted customers in a pleasant manner and checked in the dogs for their grooming appointment.
- Cleaned and maintained grooming area.
- Provided pet owners with excellent customer service and compassionate care for their pets.
- Bathed, trimmed and provided other grooming services for domestic pets.
- Assisted other groomers with difficult dogs.
- Notified customers if dog was ill or needed medical attention from something found on animal while grooming.
Stock Associate
The North Face
Beverly Hills, CA
09.2012 - 09.2013
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
- Readied items for sales floor stocking by affixing tags and preparing pallets
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
- Blocked and faced products on displays and shelves in accordance with company policy
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
- Completed scheduled audits with efficient and accurate approach
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Maintained inventory count, tracked usage and documented variances
- Removed all debris and packaging from boxes and separated for recycling or disposal
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors
- Stocked merchandise each day, clearly labeling items, arranging according to size or color, and preparing attractive displays
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
Sales Associate/Shipping Clerk
REI
Fremont, CA
10.2007 - 10.2011
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours
- Received incoming shipments, compared contents against associated records and transmitted to proper department
- Orchestrated efficient routing by producing accurate shipping documentation and package labels
- Compared shipping orders and invoices against contents received to verify accuracy
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
- Moved shipment materials to and from designated areas using lift and hand trucks
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
Server
City Beach
Fremont, CA
10.2009 - 03.2011
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Dog Walker/Dog Sitter
Self Employed
Fresno, CA
06.2000 - 04.2011
- Fed, walked and cared for dogs during owners' absences and out-of-town trips.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats.
- Coordinated with animal owners for scheduling services and payment processing.
- Followed optimal schedules for animals as set by owners or supervisors.
- Exercised and offered restroom breaks to dogs by walking multiple times per day.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Communicated with homeowner via phone or text.
Education
Bachelor of Arts - Digital Photography
Southern New Hampshire University
Hooksett, NH12.2023
Certificate - Dog Grooming
Animal Behavior College
Santa Clarita, CA2016
Associate of Arts - Art
California State University - Fresno
Fresno, CA2005
Skills
- Shipment Inspection
- Damage Identification and Reporting
- Box and Container Packing
- Inventory Monitoring and Management
- Materials Handling
- Clerical support
- Data entry
- Conflict resolution
- Employee training
- Schedule optimization
- Sales and marketing
- Microsoft Office Suite
- Handling Customer Complaints
- Team Building
- Team Management and Supervision
- Coaching and Mentoring
- Complex Problem Solving
- Attention to Detail
- Adaptable and Resilient
- Friendly and Relatable
- Appointment Scheduling
- Illness and Injury Detection
- Relationship Building
Certification
- Dog CPR certified
- Groomer Certified
Accomplishments
- Awarded with an "Above and Beyond" certificate twice for doing more than was expected of my job title.
Professional References
Emily Farrell; Dog Groomer-Kriser's All Natural Pet
(408)821-8262; Years Acquainted-5 years
Cindy Nguyen; Manager - Lush Spaw
(818) 723-2565; Year Acquainted- 2 years
Jun Li; Owner - Sydnee's Pet Grooming
(530)383-4665; Years Acquainted- 1 year
Timeline
Grooming Salon Manager
Sydnee's Pet Grooming
08.2021 - 03.2022
Dog Groomer
Lush Spaw
06.2021 - 08.2021
Dog Stylist
Citydog! Club
06.2020 - 06.2021
Dog Groomer
The Barkley
07.2019 - 06.2020
Stock Associate
The North Face
09.2012 - 09.2013
Server
City Beach
10.2009 - 03.2011
Sales Associate/Shipping Clerk
REI
10.2007 - 10.2011
Dog Walker/Dog Sitter
Self Employed
06.2000 - 04.2011
Dog Groomer
Kriser's All Natural Pet
7 2013 - 4 2019
Bachelor of Arts - Digital Photography
Southern New Hampshire University
Certificate - Dog Grooming
Animal Behavior College
Associate of Arts - Art
California State University - Fresno