Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keyana Sims

Grand Prairie,TX

Summary

Proven leader at Petco Animal Supplies Stores Inc., adept in animal behavior and employee training, streamlining operations and enhanced client satisfaction. Focus on health and safety, alongside effective problem-solving, significantly improved service quality and salon efficiency. Excelled in fostering team collaboration and ensuring customer delight through excellent communication. Professional grooming specialist skilled in salon management, team leadership, and client satisfaction. Strong focus on collaboration, ensuring seamless operations and high-quality results. Adept at managing staff, maintaining standards, and adapting to changing needs. Known for reliability, effective communication, and passion for animal care. Experienced with managing grooming operations to ensure high-quality service and customer satisfaction. Utilizes team leadership and training to enhance staff performance. Strong understanding of animal care and salon management practices.

Overview

5
5
years of professional experience

Work History

Grooming Salon Manager

Petco Animal Supplies Stores Inc.
01.2024 - Current
  • Maintained a calm, professional demeanor when dealing with challenging situations or difficult animals, ensuring minimal disruption within the salon environment.
  • Oversaw the maintenance of all grooming equipment to ensure its safe and efficient operation, reducing downtime due to malfunctioning tools.
  • Conducted regular evaluations of staff performance for continuous improvement in service quality standards across the team.
  • Streamlined appointment scheduling for increased client convenience and improved salon workflow.
  • Handlingling 20 to 30 calls/customers daily

Professional Pet Stylist

Petco Animal Supplies Stores Inc.
08.2019 - 01.2024
  • Streamlined appointment scheduling for increased efficiency and improved client experience.
  • Handled customer concerns professionally, working towards swift resolution while maintaining positive rapport with clients.
  • Promoted additional services such as teeth cleaning or nail trimming, resulting in increased revenue
  • Maintained a clean and hygienic workspace, ensuring the health and safety of all pets in the salon.
  • Doing roughly around 35-30 dogs per week

Education

Bachelor of Science - Political Science

University of Arlington
Arlington
05.2023

High School Diploma -

South Grand Prairie High School
Grand Prairie, TX
05.2019

Skills

  • Employee Training
  • Appointment Scheduling
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Reliability
  • Excellent Communication
  • Customer Satisfaction
  • Team Collaboration
  • Microsoft Office

Timeline

Grooming Salon Manager

Petco Animal Supplies Stores Inc.
01.2024 - Current

Professional Pet Stylist

Petco Animal Supplies Stores Inc.
08.2019 - 01.2024

Bachelor of Science - Political Science

University of Arlington

High School Diploma -

South Grand Prairie High School
Keyana Sims