Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sabel Misas

West Park,FL

Summary

Personable and organized individual with a keen eye for detail and a passion for animal care and grooming. Comprehensive knowledge of animal behavior and anatomy, equipped with skills in customer service and team leadership. Commitment to enhancing the grooming salon experience for pets and owners, ensuring high standards of hygiene and client satisfaction. Strong organizational abilities and a genuine love for animals, eager to learn and grow in a grooming salon environment. Solid understanding of customer service principles and team coordination, contributing to success in a Grooming Salon Manager role. Developed strong leadership and customer service skills in a fast-paced grooming salon environment, focusing on team management and client satisfaction. Skilled in creating efficient schedules and maintaining high standards of hygiene and care. Seeking to utilize these transferable skills in a new field.

Overview

19
19
years of professional experience

Work History

Grooming Salon Manager

PETCO
02.2012 - Current
  • Style and groom various breeds of dogs
  • Also, provide excellent customer service and cordially address any customer complaints, afford prompt service, and quality products
  • Provide individual consultation to customers regarding maintenance and available services for pets
  • Maintain a clean and comfortable store environment
  • Managed client complaints or concerns promptly and effectively, upholding the salon''s reputation for excellent customer care.
  • Kept detailed records of each pet''s grooming history, enabling tailored service provision during subsequent visits.
  • Boosted employee retention with supportive management practices and fostering a positive work culture.
  • Ordered supplies for forecasted grooming demands.
  • Implemented inventory control systems to optimize product usage and reduce waste in supply management.

Sales Associate

Good Look Sunglasses
01.2008 - 01.2010
  • Answer phones, receive and process delivered merchandise, perform inventory, and assist the customers with multiple needs
  • Assist the managers as needed
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Certified Groomer

Pretty Poodles
01.2006 - 01.2009
  • Style and groom various breeds of dogs
  • Educate customers regarding maintenance and best services for pets
  • Also, provide excellent customer service and cordially address any customer complaints, afford prompt service, and quality products
  • Assist managers as needed
  • Bathed dogs and cats to remove fleas, ticks and other skin parasites.
  • Applied tick and flea preventatives following manufacture guidelines for animal safety.
  • Administered anal gland expression to prevent discomfort and infections in pets.
  • Cleaned cat and dog ears to prevent ear infections.
  • Trimmed nails using clippers and grinders.
  • Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.

Education

Associate of Arts - Veterinary Technician

City College
Miami, FL
02-2010

Medical Assistant Certification -

Everest University
Ft. Lauderdale, FL
01.2008

Skills

  • CPR certified
  • 80 WPM
  • Animal behavior
  • Problem-solving skills
  • Kennel cleaning and sanitation
  • Health and safety regulations
  • Listening skills
  • Animal handling expertise
  • Employee training

Languages

Spanish
Native or Bilingual

Timeline

Grooming Salon Manager

PETCO
02.2012 - Current

Sales Associate

Good Look Sunglasses
01.2008 - 01.2010

Certified Groomer

Pretty Poodles
01.2006 - 01.2009

Medical Assistant Certification -

Everest University

Associate of Arts - Veterinary Technician

City College
Sabel Misas