Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Ashley Webber

East Waterboro

Summary

Dynamic professional with a proven track record excelling in team leadership and customer service skills.

Problem solver and conflict resolver. 100% committed to fostering a positive work environment, maintaining operational efficiency and conducting high standards of service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Leader

Dunkin' Donuts
12.2023 - 10.2024
  • Managed shift operations and demonstrated exceptional team performance skills.
  • Trained new employees and delegated shift tasks according to individuals specific strengths and abilities, increasing both sales production and efficiency.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Behavioral Health Professional

Saco River Health Services
04.2023 - 10.2023
  • Cared for, and worked one-on-one with children with intellectual and developmental disabilities.
  • Documented client behavior daily through paperwork, and observation; implementing different treatment methods/coping skills to meet their individualized goals and needs.
  • Provided daily activities to enhance individuals learning skills, and bring a sense of inclusion into the community.

Substitute Teacher

RSU 57 School District
09.2021 - 06.2023
  • Maintained day-to-day classroom management and discipline to promote learning initiatives in classes where the teacher was not present.
  • Followed classroom plans left by the teacher to continue student education and reinforce core concepts across multiple grade levels.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.

Personal Support Specialist

Aging Excellence
12.2019 - 06.2022
  • Worked alongside, and assisted clients with daily living tasks such as personal hygiene, meal prep, and medication management to promote independence and self-care.
  • Improved quality of life for clients through the implementation of engaging recreational activities and social interactions.
  • Developed strong rapport with clients' families through open communication channels and regular updates on progress made.
  • Documented client progress on a regular basis.
  • Provided crisis intervention when necessary; deescalating situations calmly while prioritizing the safety of both the client and those around them.

Front End Coordinator

TJ Maxx
04.2021 - 11.2021
  • Successfully oversaw and handled all merchandising and maintenance for front end.
  • Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
  • Increased overall sales and efficiency by delegating tasks according to individual strengths and abilities.
  • Provided expert service when greeting customers, answering phone calls and handling issues.

Direct Support Professional

Living Innovations
04.2016 - 06.2018
  • Worked with adults with developmental and intellectual disabilities, both teaching and implementing daily life skills and encouraging inclusion into the community.
  • Maintained, and well-documented client paperwork to track achievements, concerns, and changes in behavior patterns that may need attention from the interdisciplinary team.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.

Education

High School Diploma - General Studies

Massabesic High School
Waterboro, ME
07.2008

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Strong verbal and written communication
  • Sales and upselling
  • Strong attention to detail
  • Role modeling
  • Professional mindset

Accomplishments

MISS TEEN PORTLAND MAINE 2007

Certification

Personal Support Specialist (PSS) Certification

Languages

German
Professional Working

Timeline

Shift Leader

Dunkin' Donuts
12.2023 - 10.2024

Behavioral Health Professional

Saco River Health Services
04.2023 - 10.2023

Substitute Teacher

RSU 57 School District
09.2021 - 06.2023

Front End Coordinator

TJ Maxx
04.2021 - 11.2021

Personal Support Specialist

Aging Excellence
12.2019 - 06.2022

Direct Support Professional

Living Innovations
04.2016 - 06.2018

High School Diploma - General Studies

Massabesic High School

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