Ashley Weber
Summary
Tech-savvy Senior Consultant with extensive expertise in software and hardware implementation within Oracle/Cerner, specializing in payment processing. Possess comprehensive knowledge of techniques, processes, and methods utilized in this field. Skilled in working with multiple EMV platforms, integrating third-party APIs, and meeting credit card processor requirements. Known for effective multitasking abilities, strong communication skills, and a collaborative approach to problem-solving.
Overview
17
17
years of professional experience
Work History
Senior Staff Consultant
Cerner
Dallas, TX
10.2022 - Current
- Subject matter expert for the ePayments+ solution.
- Facilitated the migration of a large number of existing clients from the old sunset ePayments solution to the new ePayments+ solution.
- Mentored junior consultants, fostering professional growth and development within the Transaction Services team.
- Partnered with IP, Engineering, and Sales across various departments to define project scopes, troubleshoot issues, and monitor progress throughout implementation phases.
- Identified opportunities for process improvement in the payment processing field.
- Streamlined operational processes for increased efficiency within the consulting team.
- Built lasting relationships with clients through consistent communication and exceptional service quality.
- Ensured compliance with relevant regulations by implementing risk management procedures throughout all aspects of consulting engagements.
- Maintained database systems to track and analyze operational data.
- Directed the management of payment processing, enhancing efficiency and compliance.
- Worked with CPA consulting and Product to get Soarian Financials working with the ePayments+ solution.
- Currently working with Oracle to aid in developing Oracle Health Payments solution.
- Currently working with Bank of America/Axiamed to develop the new Online Billpay solution.
- Troubleshooting any and all issues related to credit card processing.
Project Manager (3)
NCR Corporation
Dallas, TX
06.2019 - 09.2022
- Developed implementation methodologies while meeting key milestones.
- Developed and initiated projects, including managing costs, schedule and performance.
- Modified and directed project plans to meet organizational needs.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Arranged for and rolled out company projects and programs that supported company's new EMV solution.
- Eliminated discrepancies by reviewing performance, status and PCI adherence.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Drove team success through shared vision and recognition of quality performance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Headed four project teams specializing in POS.
- Provided accurate, detailed quantity take-offs from technical specifications.
Implementation Engineer
Hospitality Management Systems
Dallas, TX
06.2018 - 04.2019
- Responsible for communicating specific networking needs to clients.
- Database creation from the ground up for both Micros, and Toast POS.
- Programming and maintaining Meraki equipment.
- Ensuring two step authentication was always used, strict adherence to PCI compliance.
- Programming and maintaining Ubiquiti equipment, both cloud keys and APs.
- Staging Micros and Toast hardware for testing prior to install.
- Installing Micros and Toast POS in various environments.
- Provided manager and employee training, and provided on site support on live date.
- Created sandbox databases for sales team to aid in the sales process, and sat in on live demos to answer technical question for clients.
- Provided on site service calls to resolve hardware and software issues.
- Provided remote troubleshooting for hardware and software issues.
- Guided sites through integrating with third party APIs in Toast.
- Self managed all installs assigned, obtaining menus, site surveys, programming, staging, training, go live, obtaining payment for the system, and end documentation.
- Importing and implementing loyalty and gift cards.
- Managing time effectively and maintaining an updated calendar for management to view.
- Menu changes to existing sites, menu overhauls for large chains.
- Conducted company wide training for Toast POS.
- Aided in creating a handbook for Toast POS.
- Loaded baseline security data to client databases.
- Developed strong relationships with clients, leading to high customer satisfaction rates and repeat business.
- Managed multiple complex projects simultaneously, proving adept at prioritizing tasks to maximize time efficiency without sacrificing quality or attention to detail.
- Streamlined project management for successful on-time and within budget delivery of client projects.
- Maintained clear communication channels between team members, fostering a collaborative work environment that encouraged innovation and problem solving.
- Served as primary point-of-contact for troubleshooting inquiries from both internal team members and clients.
- Facilitated smooth transitions between legacy systems and newly-implemented technologies.
- Supported clients throughout the post-implementation phase, addressing any concerns or issues quickly and effectively.
FOH Manager/Server
Red Lobster
Mesquite, TX
08.2007 - 05.2018
- Run daily operations of the restaurant.
- Manage Staff.
- Hiring and firing.
- Cash handling.
- Deposits.
- Accounts receivable and payable.
- Weekly Scheduling - Customer service satisfaction and complaint resolution.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Education
Ozark's Technical Community College, East Chestnut Expressway
Springfield, MissouriSkills
- Credit Card Processing Industry Knowledge
- HIPAA Compliance
- Third Party API Integration
- SQL Database creation
- Employee Training
- Micros POS
- Toast POS
- Aloha POS
- Networking
- PCI Compliance
- Effective Time Management
- Technical consulting
- Software configuration
- Network and server troubleshooting
- Networking systems integration
- Project development
- Technical implementation
- Operation system software
- Contract Review and Recommendations
- Advanced Problem Solving
- Logistics Management
- Systems Installation, Configuration, and Upgrading
- Database Management
- Credit Card Processing Implementation
- Proficiency in multiple EMV platforms
- Multi-Unit Operations Management
Timeline
Senior Staff Consultant
Cerner
10.2022 - Current
Project Manager (3)
NCR Corporation
06.2019 - 09.2022
Implementation Engineer
Hospitality Management Systems
06.2018 - 04.2019
FOH Manager/Server
Red Lobster
08.2007 - 05.2018
Ozark's Technical Community College, East Chestnut Expressway