Ashley West
Lancaster,SC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
11
11
years of professional experience
Work History
Landscape Worker
Lawn Solutions
Sumter, SC
05.2024 - 08.2024
- Operated a variety of hand tools, power equipment, and trucks for landscaping projects.
- Collaborated with other departments to ensure timely completion of projects.
- Removed debris from work sites after completion of each project.
- Resolved customer inquiries promptly and professionally.
- Loaded and unloaded materials onto trucks for transport to job sites.
- Organized supplies before beginning each project to ensure availability of necessary items.
- Constructed fences around properties in order to provide privacy or security.
- Assisted in planting trees and shrubs according to landscape design plans.
- Installed rocks, mulch beds and other decorative elements to enhance the look of landscapes.
- Maintained irrigation systems by adjusting valves, repairing broken sprinkler heads, and replacing worn parts.
- Laid sod pieces over prepared areas of soil in order to establish new lawns.
- Installed sprinkler systems for residential and commercial customers.
- Moved soil, dug holes and planted trees, shrubs and flowers.
- Planted flowers, bushes, shrubs, trees, and grass.
- Trimmed around trees and bushes.
- Cleared pathways of overgrowth, debris, and snow to reduce hazards.
- Used hand-held tools to maintain green spaces.
- Built pergolas, retaining walls, decks, and large, and small scale water features to enhance grounds.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Removed and properly disposed of debris to maintain worksite safety.
- Planted trees, shrubs, bushes and flowers in decorative planters and displays.
- Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
- Shoveled snow and spread salt on walkways and parking lots.
- Adjusted amount of water consumption using irrigation methods to prevent waste.
- Raked, mulched and composted leaves.
Waitress
Logans Roadhouse Grill
Sumter, South C
10.2023 - 08.2024
- Took orders for food and drinks and delivered them to guests.
- Performed basic math calculations when computing bills for customers' meals.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers and provided menus.
- Answered questions about menu items, ingredients, and pricing.
- Replenished beverages when necessary.
- Organized take-out orders efficiently according to customer requests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Communicated daily specials to customers.
- Bussed tables as needed during peak hours.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Developed positive relationships with regular customers through friendly conversation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided accurate change for cash transactions using a cash register system.
- Prepared checks accurately and processed payments promptly.
- Processed payments accurately using cash registers or POS systems.
- Presented food and beverages to guests at tables.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Presented menus and answered questions regarding items.
- Stocked service areas with supplies during slow periods.
- Filled condiments and napkin containers during slack periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Garnished dishes and beverages to serve visually appealing menu items.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Served food and beverages to patrons and confirmed complete orders.
Administrative Assistant
Texas Oncology Cancer Center
Denton, TX
01.2014 - 01.2024
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed database systems containing customer contact information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Processed invoices for payment using accounting software applications.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors and provided general information about the company.
- Handled confidential documents in an organized fashion according to established protocol.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Developed and maintained filing systems for confidential documents and records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed office supplies inventory and placed orders when necessary.
- Facilitated communication between different departments within the organization.
- Answered questions from customers regarding products and services offered by the company.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Scheduled appointments between clients and customers and internal staff members.
- Conducted research on various topics as requested by management.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Compiled data from various sources into organized reports for review by management team.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Composed, edited and typed complex memos and reports with job-related software.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Provided emotional support and counseling to patients during difficult times.
- Assisted physicians in performing various procedures related to patient care needs.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
Construction Worker
17 South Custom Renovations
Charleston, SC
01.2019 - 10.2023
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Mixed concrete, mortar and other materials to prepare building material.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Transported materials from one site location to another using trucks or trailers.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Measured distances accurately using tape measures or laser measuring devices.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Repaired damaged structures with appropriate materials including wood and metal components.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
- Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
- Gained independent working skills and guided and mentored less experienced team members.
- Operated equipment with strong focus on safety and ground communication.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Loaded or unloaded building materials to distribute machinery or tools.
- Assisted with diverse construction challenges to help team and customer.
- Lubricated, cleaned or repaired machinery or equipment.
- Installed sewer, water or storm drain pipes using pipe-laying machinery or laser guidance equipment.
- Cleaned or prepared construction sites to eliminate hazards.
Education
High School Diploma -
Newman Smith High School
Carrollton, TX05-2003
Skills
- Customer Service
- Responsible and Punctual
- Strong Work Ethic
- Flexible and Adaptable
Timeline
Landscape Worker
Lawn Solutions
05.2024 - 08.2024
Waitress
Logans Roadhouse Grill
10.2023 - 08.2024
Construction Worker
17 South Custom Renovations
01.2019 - 10.2023
Administrative Assistant
Texas Oncology Cancer Center
01.2014 - 01.2024
High School Diploma -
Newman Smith High School