Ashley Wheeler
Warrenville,SC
Summary
Dynamic RN with a proven track record at Augusta University Medical Center, showcasing exceptional leadership and patient relations skills. Excelled in coordinating complex care, significantly improving patient outcomes through innovative after-care planning and meticulous documentation management. Expert in Medicare/Medicaid auditing, adept at driving quality standards and fostering positive environments.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
RN, SICU
Augusta University Medical Center-Level 1 Trauma Center
Augusta, GA
12.2022 - Current
- Reported symptoms, condition changes and vital signs to primary care doctors, patients, and families
- Kept accurate records and charts related to medications and treatments according to policies, procedures, and physician orders
- Performed ongoing patient assessments, notifying supervising clinician of abnormal findings
- Maintained confidentiality in patient matters to comply with HIPAA guidelines and measures
- Liaised with multidisciplinary teams to organize and coordinate health and care services to meet patients' complex care needs
- Attended educational workshops and reviewed professional publications to maintain competency in nursing specialty
- Administered prescribed medications and treatments in accordance with approved nursing protocols
- Provided emotional support to patients and their families
- Assisted physicians during examinations and diagnostic tests
- Managed multiple tasks simultaneously while paying attention to detail
- Developed individualized care plans for each patient based on assessment results, physician orders, and patient goals and needs
- Performed emergency medical procedures such as CPR and intubation
- Identified potential risks or complications associated with assigned interventions and treatments
- Coordinated discharge planning activities by providing information about post-acute services available within the community
- Ensured compliance with all relevant laws, regulations, policies, procedures, standards of care and ethics codes
- Utilized critical thinking skills to make sound clinical judgments in complex situations
- Educated individuals and families on health education and disease prevention
- Referred patients to specialized health resources and community agencies for further assistance
CARE ADVISOR
Carenet Healthcare
San Antonio
12.2021 - 12.2022
- Assure quality of care by adhering to company symptom-based triage protocols/standards, standards of care, and communication requirements
- Process inbound and outbound calls based on quality management guidelines to meet members/patients and client satisfaction requirements
- Responsible and accountable for safe clinical practice, knowledgeable of customers and regulatory expectations in the clinical area
- Provides quality patient focused care using telephonic and/or web-based applications in accordance with computer-based algorithms, protocols, or guidelines
- Uses independent clinical decision-making skills in routine patient care matters
- Adheres to and meets performance measurements while delivering lasting value to members and/or patients
- Provided crisis intervention services during times of distress or emergency situations
- Assisted clients in connecting with available resources such as housing, legal aid, financial assistance programs
- Demonstrated ability to work independently as well as part of a team environment
COVID-19 RN COORDINATOR
Wellbox
Jacksonville
02.2021 - 09.2021
- Provides high-quality telephonic interactions with patients who have been tested for COVID-19, sharing their results with them, providing the necessary information, and answering their questions and concerns
- Developed strong organizational skills with attention to detail and accuracy
- Maintained detailed documentation regarding patient care activities in accordance with established policies and procedures
- Ensured compliance with all applicable laws, regulations and standards of practice related to nursing care delivery
- Implemented evidence-based practices into clinical operations leading to improved outcomes for patients
- Maintained awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options
CLINICAL MANAGER
HCA Doctor's Hospital of Augusta
Augusta, GA
12.2018 - 05.2020
- Manages daily operations and staff functions of ICU
- Assists in developing objectives, policies and procedures which support the mission, vision and value of the organization
- Participates in organizational and unit-based quality improvement activities, ensures compliance with accreditation/licensure requirements
- Ensures hiring of qualified/competent staff to ensure quality safe patient care
- Follow all accreditation bodies standards related to day-to-day work and participates actively in quality and performance improvement activities as guided by the director/CNO
- Assesses the overall needs of the department and allocates available resources and nursing staff responsibilities appropriately, providing adequate supervision and guidance where necessary
- Maintains orientation and continuing education of all persons in the department
- Assess daily performance to meet and exceed quality performance indicators in CAUTI, CLABSI, falls, wounds, patient experience, and Press Gainey
- Recommends and requests supplies and equipment resources for the department
CLINICAL SUPERVISOR
Aiken Regional Medical Center
Aiken, SC
04.2010 - 12.2018
- Leads a shift of Registered Nurses, and Nursing Assistants in the provision of optimal quality nursing care within available resources, working internal rotation of shifts
- Ensures that professional standards are maintained
- Responsible for the promotion of patient education, informed consent and further explanation as required
- Anticipates, prevents, and resolves any problem arising and report to the director
- Ensures that all staff knows and understands department policies and procedures
- Follow all accreditation bodies standards related to day to day work and participates actively in quality and performance improvement activities as guided by the director/CNO
- Assesses the overall needs of the department and allocates available resources and nursing staff responsibilities appropriately, providing adequate supervision and guidance where necessary
- Provided crisis intervention support when needed to help manage high-risk situations effectively
- Demonstrated strong leadership abilities while managing a diverse team of practitioners
- Assisted in developing training programs for new hires or existing employees seeking additional qualifications
- Monitored staff performance through observation, feedback sessions, and annual evaluations
- Attended conferences and workshops to stay up-to-date on current trends in the field
- Promoted a culture of safety by conducting regular risk assessments and implementing appropriate interventions
- Maintained accurate documentation in accordance with professional standards and local regulations
- Analyzed data from patient surveys to identify areas of improvement for service delivery
- Oversaw the recruitment, hiring, orientation, and training of new staff members in accordance with applicable laws and regulations
- Established work schedules and assignments for staff, accorded to workload, space, and equipment availability
- Developed and implemented organizational policies and procedures for facility and medical unit
RN HOUSE SUPERVISOR
Trinity Hospital of Augusta GA
Augusta, GA
04.2016 - 01.2017
- Met nursing operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements
- Provided oversight for multiple hospital departments in the absence of unit management
- Completed patient care requirements by scheduling and assigning nursing and staff; following up on work results
- Established a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families
REGISTERED NURSE
Aiken Regional Medical Center
Aiken, SC
02.2002 - 04.2010
- Identified patient care requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand care requirements
- Established a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families
- Assured quality of care by adhering to therapeutic standards; measuring health outcomes against patient care goals and standards; making or recommending necessary adjustments; following hospital and nursing division's philosophies and standards of care set by state board of nursing, state nurse practice act, and other governing agency regulations
- Protected patients and employees by adhering to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations
Education
Master of Science - Nursing
Walden University
11.2024
Bachelor of Science - Nursing
University of South Carolina
12.2018
ASSOCIATES DEGREE IN TECHNICAL NURSING IN NURSING - Nursing
University of South Carolina
12.2001
Skills
- Leadership ability, flexibility, and the ability to think ahead
- Patient / Customer relations
- Conflict Resolution
- Documentation Management
- Problem-Solving
- Data Analysis
- Local and State Regulations
- After-Care/Discharge Planning
- Auditing of Medicare/Medicaid/Commercial accounts
- Coordination of care
- Behavioral health coordination and management
- Coding, DRG
Certification
- CCRN, American Association of Critical Care Nurses
- TNCC, Emergency Nurses Association
- ACLS / BLS
- SC License #87740
- GA License #RN161947
- New York license 835721-01
- Washington State license RN61217800
- Oregon license 202201764RN
- Alaska license 182577
- California license RN95286062
Affiliations
- South Carolina Medical Reserve Corp
Timeline
RN, SICU
Augusta University Medical Center-Level 1 Trauma Center
12.2022 - Current
CARE ADVISOR
Carenet Healthcare
12.2021 - 12.2022
COVID-19 RN COORDINATOR
Wellbox
02.2021 - 09.2021
CLINICAL MANAGER
HCA Doctor's Hospital of Augusta
12.2018 - 05.2020
RN HOUSE SUPERVISOR
Trinity Hospital of Augusta GA
04.2016 - 01.2017
CLINICAL SUPERVISOR
Aiken Regional Medical Center
04.2010 - 12.2018
REGISTERED NURSE
Aiken Regional Medical Center
02.2002 - 04.2010
Master of Science - Nursing
Walden University
Bachelor of Science - Nursing
University of South Carolina
ASSOCIATES DEGREE IN TECHNICAL NURSING IN NURSING - Nursing
University of South Carolina
- CCRN, American Association of Critical Care Nurses
- TNCC, Emergency Nurses Association
- ACLS / BLS
- SC License #87740
- GA License #RN161947
- New York license 835721-01
- Washington State license RN61217800
- Oregon license 202201764RN
- Alaska license 182577
- California license RN95286062
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