Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ashley Whigham

Wayne,MI

Summary

Compassionate and results-driven Supports Coordinator with over seven years of experience in behavioral health and developmental disability services. Committed to empowering individuals and families through advocacy, resource connection, and strengths-based support.

Allow my knowledge and skills to be an asset and a benefit to the organization.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales Associate

Von Maur
Livonia, MI
10.2024 - Current
  • Greet customers and provide exceptional customer service.
  • Perform cashier duties, such as accepting payments, issuing receipts, and counting back change.
  • Assist customers with product selection, sizing, and styling.
  • Maintain the cleanliness of the store environment, including floors, windows, and displays.
  • Process transactions using a point-of-sale system.
  • Process returns, exchanges, and refunds in accordance with company policies.
  • Open and close cash registers by counting money, separating charge slips, and balancing drawers.
  • Bag or package purchases, and wrap gifts.

Supports Coordinator

Community Living Services
Wayne, MI
11.2020 - Current
  • Coordinates support services for individuals with disabilities, and their families.
  • Facilitates communication between clients, families, and service providers.
  • Develop individualized service plans to address client needs and goals.
  • Assists with the individual’s access to, and maintenance of, entitlements. Reviews and completes documentation required to maintain the person’s entitlements and insurance coverage, including Medicaid, Medicare, Social Security benefits, Supplemental Security Income, Adult Home Help, Food Stamps, etc.
  • Assists the individual in becoming an active and contributing member of their community.
  • Assists the individual with the development of self-advocacy skills.
  • Update case notes on a daily basis, using an electronic database system.
  • Mandated reporters must report abuse and neglect.

Supports Coordinator

Starfish Family Services
Dearborn, MI
03.2018 - 11.2020
  • Responsible party for the coordination of supports for children and families enrolled in program serving developmentally disabled children age 0-17.
  • Responsible for assessment, referrals, linking and coordination of all services, as well as for monitoring and supervising prescribed services.
  • Coordinate with internal and external agencies for consumer’s services and referrals
  • Manage a caseload determined by supervisor and maintain weekly productivity with consumers.
  • Mandated reporter to report abuse and neglect
  • Provide services home based and community based

Behavior Technician

Centria Healthcare
Novi, MI
05.2015 - 12.2018
  • Provide Applied Behavior Analysis therapy to children to help cope and adapt with being on the Autism Spectrum Disorder.
  • Use different programs that have been assigned to each child by a Board-Certified Behavior Analyst.
  • Chart and collect data on the child’s progressions or regressions throughout programs.
  • Keep records of child’s preferred positive reinforcements

Patient Attendant

Manpower, Inc
Ann Arbor, MI
10.2013 - 04.2015
  • Sit with patients in the hospital with major mental illness, developmentally delayed and non-mobile patients.
  • Watch suicide risk patients closely to ensure they do not hurt themselves or others.
  • Assist patients during shower care and feeding times.
  • Assist nurses with patient duties

Transporter

DMC, Harper University/Hutzel Hospital
Detroit, MI
03.2011 - 10.2013
  • Transport patients to and from testing areas
  • Assist patients in and out of bed
  • Take discharged patients to lobby/vehicle
  • Make patients feel comfortable during transport throughout hospital
  • Use a phone system to pick up transport runs and manage them for departments

Student Assistant

Wayne State University School of Business
Detroit, MI
01.2008 - 03.2011
  • Greet students
  • Provide Customer Service
  • Answer incoming department calls
  • File charts
  • Data Entry
  • Schedule meetings for advisors and business school students

Education

Bachelors of Science - Psychology

Wayne State University
Detroit, MI
12.2014

Diploma -

Cherry Hill School of Performing Arts
Inkster, MI
06.2007

Skills

  • Proficient in Microsoft Word, PowerPoint, and Excel
  • Proficient in data entry and database
  • Proficient in developing treatment plans
  • Client coordination
  • Customer service skills
  • Problem-solving skills
  • Team collaboration
  • Reliable and punctual
  • Positive and professional

Certification

  • Registered Social Service Technician (RSST)
  • Child Mental Health Professional (CMHP)
  • Qualified Intellectual Disabilities Professional (QIDP)
  • Adult and Child CPR, AED, and First Aid

References

References available upon request.

Timeline

Sales Associate

Von Maur
10.2024 - Current

Supports Coordinator

Community Living Services
11.2020 - Current

Supports Coordinator

Starfish Family Services
03.2018 - 11.2020

Behavior Technician

Centria Healthcare
05.2015 - 12.2018

Patient Attendant

Manpower, Inc
10.2013 - 04.2015

Transporter

DMC, Harper University/Hutzel Hospital
03.2011 - 10.2013

Student Assistant

Wayne State University School of Business
01.2008 - 03.2011

Bachelors of Science - Psychology

Wayne State University

Diploma -

Cherry Hill School of Performing Arts

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