Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley White

Denton,TX

Summary

Driven Implementation Specialist with a proven track record at Saferent Solutions, adept in Business Analysis and fostering client relationships. Excelled in managing multiple projects, ensuring quality and efficiency. Skilled in Issue Resolution and client training, consistently delivering beyond expectations with a keen eye on industry trends.

Overview

12
12
years of professional experience

Work History

Implementation Specialist

Saferent Solutions
01.2019 - Current
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.

Consumer Support Associate

CoreLogic - Saferent Solutions
01.2019 - Current
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
  • Developed strong relationships with clients through consistent communication, understanding their unique needs, and tailoring support accordingly.
  • Supported the development of internal documentation such as FAQs and knowledge base articles to enhance overall team effectiveness in addressing common inquiries.

Data Entry Clerk

Samsung
09.2014 - 07.2016
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.

Warehouse Worker

Pilgrim's
10.2016 - 01.2018
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 25 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Direct Support Professional

Denton State Supported Living Center
06.2012 - 09.2014
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Cashier

Walmart
08.2012 - 08.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree - General Studies

North Central Texas College
Gainesville, TX

Wills Point High School
Wills Point, TX
06.2010

Skills

  • Client training
  • Telephone and email etiquette
  • Data Entry
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Customer Relations
  • Call center experience
  • Microsoft Excel
  • Client Relations
  • Microsoft Outlook
  • Follow-up skills
  • Microsoft PowerPoint
  • Staff Training
  • Quality Control
  • Dispute Resolution

Timeline

Implementation Specialist

Saferent Solutions
01.2019 - Current

Consumer Support Associate

CoreLogic - Saferent Solutions
01.2019 - Current

Warehouse Worker

Pilgrim's
10.2016 - 01.2018

Data Entry Clerk

Samsung
09.2014 - 07.2016

Cashier

Walmart
08.2012 - 08.2013

Direct Support Professional

Denton State Supported Living Center
06.2012 - 09.2014

No Degree - General Studies

North Central Texas College

Wills Point High School
Ashley White