Implementation Specialist
Traliant, LLC
09.2022 - Current
Hi, I’m
Kamryn Rodvill
Implementation Specialist
Charleston ,SC
"Those who dare to fail miserably can achieve greatly."
John F. Kennedy
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Work History
Traliant, LLCRemote
Implementation Specialist
09.2022 - Current
Job overview
- Created and edited technical video media to enhance learner engagement with Articulate 360.
- Tested usability throughout course development process to confirm user-friendly interface.
- Utilized software and e-learning development tools to develop interactive training courses.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Cultivated relationships with sales team to support and supply corrective actions.
- Implemented training initiatives by incorporating industry trends and collaborating with senior leaders.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
Griswold Home Care, Goose CreekGoose Creek, SC
Recruitment Manager
11.2021 - 08.2022
Job overview
- I provided ongoing administrative support to management, driving organizational success through the management of daily operations and special projects
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- I also oversaw the recruitment of suitable and qualified candidates and promoted retention by formulating orientation and training for each Individual.
- Calculated hours and submitted payroll to achieve timely distribution of funds for caregivers.
- Built and strengthened successful relationships with external recruiters and agencies.
- Developed marketing strategies to generate leads.
- Performed sourcing, interviewing, negotiations and hiring.
- Reviewed applications and resumes to support hiring activities.
- Executed record filing system to improve document organization and management.
- Performed routine clerical tasks by scanning, filing and copying documents.
Cane Bay AcademySummerville , SC
Curriculum Coordinator
11.2019 - 11.2021
Job overview
- Collaborated with administrators to determine course objectives.
- Worked closely with instructors to prepare online materials, content and tools to facilitate training globally.
- Designed course materials and supported implementation.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Developed workforce training programs to improve organizational efficiency.
Lowes Home ImprovmentNorth Charleston, SC
Installed Sales Coordinator/Client Coordinator
07.2018 - 11.2019
Job overview
- Coordinated installation reviews and completion of related paperwork.
- Used M2O and IMS to generate quotes and proposals for customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Operated and served as subject matter expert on in-store order management system.
- Prepared materials and staged items for installer pickup.
- Confirmed customer satisfaction by utilizing targeted follow-up methods after installs.
- Collaborated with marketing teams to sell specific products and packages.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained relationships with return customers.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
Education
WESTERN GOVERNORS UNIVERSITY
B.s. from Human Resources Management
08.2025
TRIDENT TECHNICAL COLLEGE Charleston, SC
Associates from Arts
04.2020
Skills
- Compliance knowledge
- Articulate 360/Storyline use
- Implementation support
- Training program development
- CRM Software
- Candidate pipeline management
- Hardware and Software Configuration
- Proficient in SaaS
- Client onboarding
- Relationship cultivation and maintenance
- Interdepartmental team collaborative
- Interviewing and prescreening
- Database Management
- Project scope assessment
- Application support
- Client training
- Data Entry
- Good Telephone Etiquette
Timeline
Recruitment Manager
Griswold Home Care, Goose Creek
11.2021 - 08.2022
Curriculum Coordinator
Cane Bay Academy
11.2019 - 11.2021
Installed Sales Coordinator/Client Coordinator
Lowes Home Improvment
07.2018 - 11.2019
WESTERN GOVERNORS UNIVERSITY
B.s. from Human Resources Management
TRIDENT TECHNICAL COLLEGE
Associates from Arts