Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ben De Leon

Los Angeles Metropolitan Area,United States

Summary

Tech-based client services professional experienced in product implementation, software and account management. Currently in a hyper-growth B2B/SaaS environment within the global compliance industry. Working with internal and external Data Management Systems, preparing and delivering compatible compliance software and ensuring successful product adoption and utilization to maximize renewal and up-sell opportunities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Services - Implementation

Traliant
08.2022 - Current
  • Manage portfolio of 120 SMB, mid-market and enterprise accounts with 95,000+ global users, leading client onboarding and implementation of contract-purchased software
  • Top accounts include Lucid Motors, Chicago Cubs, Philadelphia Phillies (MLB), City of Anaheim, Platinum Equity Beverly Hills, Providence Cedars Sinai Tarzana and Stanford Children's Health.

Account Manager

NINETEEN
09.2018 - 08.2022
  • B2B: Maintain and grow portfolio of new and existing e-commerce clients (primarily SMBs) through regular engagement and product training during and after the onboarding and implementation processes.
  • Managed diverse portfolio of accounts, maintaining a 94% client retention rate through strong relationships, service and anticipating clients' needs.

Community Services

City of Chino Hills
07.2021 - 09.2022
  • Public relation between customers and government administration to communicate contract details, intake documents, manage payments and ensure successful fulfillment

Education

Bachelor of Arts - Graphic Design

University of Hertfordshire
Hatfield, UK

Skills

  • Client Relationship Management
  • Product Demos/Training
  • Salesforce/ CRM Software
  • Account Management

Certification

Organizational Analysis - Stanford University

Timeline

Client Services - Implementation

Traliant
08.2022 - Current

Community Services

City of Chino Hills
07.2021 - 09.2022

Account Manager

NINETEEN
09.2018 - 08.2022

Bachelor of Arts - Graphic Design

University of Hertfordshire

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Ben De Leon