Ashley White
San Francisco,CA
Summary
Highly organized and detail-oriented Supply Chain Optimization Manager with years of experience building and maintaining strong relationships with stakeholders, internal and external partners, customers, and suppliers. Proven ability to manage and support day-to-day product operations by leveraging best practices to ensure seamless product flow from warehouses to customers. Strong problem-solving skills with the ability to thrive in fast-paced, dynamic environments. Technically proficient with advanced capabilities in Microsoft Excel, Salesforce, Oracle, and other data analysis and manipulation tools.
Overview
13
13
years of professional experience
Work History
Supply Chain Optimization Manager
Medline
San Francisco, California
05.2024 - Current
- Collaborate with cross-functional teams, including stakeholders, sales teams, operations, and transportation, to forecast demand, plan for contingencies, and optimize supply chain efficiency.
- Work with cross-functional teams on implementations.
- Provide logistical solutions by determining enhancements and alternatives for both internal and external distribution through onsite consultation and prepare business reviews and studies.
- Review logistics processes and procedures; to identify, recommend, and implement improvements to maximize delivery performance.
- Implement strategic plans with the assigned customer(s) and area management in coordination with Area Sales Management.
- Proficient in Microsoft Office, Excel, SAP, CRM, Salesforce, WIP, PowerPoint, and Insight.
- Resolve escalated issues regarding product fulfillment, customer complaints, and delayed shipments.
- Gather, analyze and create detailed analytics for ongoing programs and initiatives and communicate/present to the customer.
- Provide customer-facing support.
- Ensure continuity of customer relationships and profitability.
Logistics Specialist
Tesla
Fremont, California
01.2022 - 05.2024
- Create commercial invoices and a shipper's letter of instruction, including (HTS/ECCN) for origin validation and value reconciliation to ensure compliance with customs regulations for international shipments.
- Schedule courier pickups and deliveries for domestic and international freight shipments using FedEx, DHL, and UPS.
- Monitor and maintain product inventories.
- Handle the day-to-day life cycle of fulfillment orders and operations.
Import/Export Specialist
Hapag-Lloyd
Atlanta, Georgia
02.2013 - 11.2021
- Monitored movement of shipments using internal and external freight forwarder websites.
- Provided excellent and timely customer service by proactively informing customers of the status of their shipments, including the last free day, pickup number, container locations, container status, and demurrage.
- Analyzed shipment data to determine the most cost-effective routes for shipments.
- Conducted research on international trade laws, tariffs, duties, and other regulations.
- Proactively and aggressively resolved escalated issues and complaints via the Salesforce ticket system and call center.
- Managed pre-alerts daily to determine whether freight is arriving as expected and ocean documents are received within the specified time standard.
- Received, reviewed, and processed documentation.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05-2022
Skills
- Project management
- Microsoft Office, Excel, PowerPoint, SAP, Tableau, Oracle, CRM, WIP, 3PL and Salesforce
- Excellent written and verbal communication
- Customer facing
- Organizational skills
- Strong analytical and problem-solving skills
- Assessments
- Data analysis
- Supply chain management
- Problem solving
- Cross-functional collaboration
Timeline
Supply Chain Optimization Manager
Medline
05.2024 - Current
Logistics Specialist
Tesla
01.2022 - 05.2024
Import/Export Specialist
Hapag-Lloyd
02.2013 - 11.2021
Bachelor of Arts - Psychology
Arizona State University