Ashley White
Williston,SC
Summary
Experienced Healthcare Professional with over 6 years in customer service, insurance verification, and admissions coordination. Specializes in benefits verification, patient intake, and scheduling, facilitating effective communication across departments. Committed to ensuring compliance and enhancing patient experiences while managing multiple priorities.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
1
1
Certification
Work History
Insurance Verification Specialist
Everise
Plantation, Florida
08.2024 - Current
- Secured authorizations from insurance providers to facilitate timely medical procedures.
- Verified insurance eligibility for patients through multiple systems and databases.
- Communicated with healthcare professionals regarding patient insurance information and requirements.
- Guided patients in understanding insurance coverage details and verification processes.
- Documented verification results accurately in the company's electronic health record system.
- Maintained and updated patient and insurance data in company computer system.
Licensed Insurance Agent
Kemper Life
Columbia, South Carolina
04.2024 - 11.2025
- Explained coverage options and benefits to potential policyholders.
- Guided clients in selecting insurance policies tailored to their specific needs.
- Managed policy applications, ensuring regulatory compliance throughout the process.
- Collaborated with underwriters to evaluate risk factors for applications.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Resolved billing inquiries and processed payments, enhancing customer satisfaction.
Assistant Manager, Customer Service
H & R Block Tax Services
Aiken, South Carolina
12.2018 - 04.2022
- Managed daily operations of customer service team, focusing on improving client experience.
- Resolved escalated client inquiries to ensure satisfaction and retention.
- Trained and mentored staff on tax preparation and customer service best practices, fostering a knowledgeable team.
- Collaborated with management to develop strategies that enhanced customer engagement.
Education
Associate of Science - Communication Sciences And Disorders
University of South Carolina
Columbia, South Carolina, SC 08.2017 - 05.2019
Williston-Elko High School
Williston, SCSkills
- Verification processes
- Authorization management
- Electronic health records
- Insurance eligibility assessment
- Patient coordination
- Problem solving
- Attention to detail
Certification
- Life and Health License 2024
- Pharmacy Technician Certification 2025
- CPR certified
References
References available upon request.
Timeline
Insurance Verification Specialist
Everise
08.2024 - Current
Licensed Insurance Agent
Kemper Life
04.2024 - 11.2025
Assistant Manager, Customer Service
H & R Block Tax Services
12.2018 - 04.2022
Associate of Science - Communication Sciences And Disorders
University of South Carolina
08.2017 - 05.2019
Williston-Elko High School