Ashley White
San Antonio,TX
Summary
Authorized to work in the US for any employer.
Overview
12
12
years of professional experience
Work History
Administrative Specialist-Government Contract Employee
Fidelity Partners Services
04.2024 - 09.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Assisted with Industrial Health, Dosimetry, and Rad Labs
- Implemented new strategies to improve the overall customer experience
- Developed strong relationships with key clients through regular communication and personalized support
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Utilized CRM software to accurately document interactions with customers and track issue resolution progress
- Identified opportunities for process improvement within the customer service department and implemented effective solutions
- Received and inspected incoming shipments, verifying accuracy of contents and ensuring proper documentation
- Implemented quality control measures to ensure all received samples met company standards
- Utilized computer systems to track samples and generate reports
- Maintained a clean and organized receiving area, adhering to safety guidelines at all times
- Trained new employees on receiving processes, including proper handling of fragile or hazardous materials
- Worked closely with Analytical Team
- Identified opportunities for process improvement within the receiving department
- Maintained accurate records of all received samples and trst results
- Ensured compliance with regulatory requirements related to receiving operations (e.g. FDA regulations)
- Participated in regular meetings Industrail Health and RAD Labs
- Maintained a high level of attention to detail when inspecting incoming samples
- Collaborated with cross-functional teams to troubleshoot issues, identify root causes, and implement corrective actions
- Developed standard operating procedures (SOPs) for laboratory processes to improve efficiency and consistency
- Participated in method validation studies to ensure the accuracy and precision of analytical methods used in the lab
- Contributed to continuous improvement initiatives by suggesting process enhancements
- Created and maintained organized filing systems
- Assisted in the preparation of reports, presentations, and correspondence by gathering data, conducting research, and proofreading materials
- Handled incoming calls and emails professionally, providing information or directing inquiries to the appropriate department or individual
- Acted as a liaison between departments by facilitating effective communication channels through email updates or interdepartmental meetings
- Prepared professional correspondence, reports, and presentations with accuracy and attention to detail
- Developed standardized templates for various administrative tasks such as expense reports or meeting agendas to streamline processes across the organization
- Maintained confidentiality when handling sensitive information
- Prepared samples for analysis
- Recorded test results accurately in laboratory notebooks or computer databases for further analysis and interpretation
- Ensured compliance with safety regulations by handling hazardous materials properly and maintaining a clean work environment
- Assisted in the development of quality control procedures to ensure the reliability of analytical data
- Contributed to the preparation of technical reports summarizing experimental findings for internal use or external publication
- Collaborated with cross-functional teams on research projects leading to successful completion within deadlines
- Maintained accurate records of all tests performed ensuring traceability according to regulatory requirements
- Supported method validation studies through precise documentation practices
- Implemented safety protocols
- Developed and maintained standard operating procedures (SOPs) for various analytical techniques
- Collaborated with cross-functional teams to troubleshoot complex technical issues and find solutions
- Participated in continuous improvement initiatives, identifying areas for optimization and implementing changes accordingly
- Demonstrated expertise in data analysis software such as Excel, LIMS, or statistical software packages
- Ensured compliance with Good Laboratory Practices (GLP)
- Maintained knowledge of industry regulations related to laboratory testing procedures
- Collaborated with cross-functional teams to gather requirements, design, configure, and implement LIMS solutions tailored to specific laboratory needs
- Created custom reports using SQL queries or built-in reporting tools in order to extract relevant information from the LIMS database
- Maintained documentation including standard operating procedures (SOPs), change control records, and validation protocols for audit purposes
- Collaborated with laboratory staff to identify areas for process improvement and implemented necessary changes in the LIMS system
- Collaborated with quality assurance teams to ensure adherence to Good Laboratory Practices (GLP) within the LIMS environment
Administrative Specialist-Government Contract Employee
Fidelity Partners Services
04.2024 - 09.2025
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
- Assisted with Industrial Health, Dosimetry, and Rad Labs
- Implemented new strategies to improve the overall customer experience
- Developed strong relationships with key clients through regular communication and personalized support
- Trained new team members on company policies, procedures, and best practices for delivering excellent customer service
- Utilized CRM software to accurately document interactions with customers and track issue resolution progress
- Identified opportunities for process improvement within the customer service department and implemented effective solutions
- Received and inspected incoming shipments, verifying accuracy of contents and ensuring proper documentation
- Implemented quality control measures to ensure all received samples met company standards
- Utilized computer systems to track samples and generate reports
- Maintained a clean and organized receiving area, adhering to safety guidelines at all times
- Trained new employees on receiving processes, including proper handling of fragile or hazardous materials
- Worked closely with Analytical Team
- Identified opportunities for process improvement within the receiving department
- Maintained accurate records of all received samples and trst results
- Ensured compliance with regulatory requirements related to receiving operations (e.g. FDA regulations)
- Participated in regular meetings Industrail Health and RAD Labs
- Maintained a high level of attention to detail when inspecting incoming samples
- Collaborated with cross-functional teams to troubleshoot issues, identify root causes, and implement corrective actions
- Developed standard operating procedures (SOPs) for laboratory processes to improve efficiency and consistency
- Participated in method validation studies to ensure the accuracy and precision of analytical methods used in the lab
- Contributed to continuous improvement initiatives by suggesting process enhancements
- Created and maintained organized filing systems
- Assisted in the preparation of reports, presentations, and correspondence by gathering data, conducting research, and proofreading materials
- Handled incoming calls and emails professionally, providing information or directing inquiries to the appropriate department or individual
- Acted as a liaison between departments by facilitating effective communication channels through email updates or interdepartmental meetings
- Prepared professional correspondence, reports, and presentations with accuracy and attention to detail
- Developed standardized templates for various administrative tasks such as expense reports or meeting agendas to streamline processes across the organization
- Maintained confidentiality when handling sensitive information
- Prepared samples for analysis
- Recorded test results accurately in laboratory notebooks or computer databases for further analysis and interpretation
- Ensured compliance with safety regulations by handling hazardous materials properly and maintaining a clean work environment
- Assisted in the development of quality control procedures to ensure the reliability of analytical data
- Contributed to the preparation of technical reports summarizing experimental findings for internal use or external publication
- Collaborated with cross-functional teams on research projects leading to successful completion within deadlines
- Maintained accurate records of all tests performed ensuring traceability according to regulatory requirements
- Supported method validation studies through precise documentation practices
- Implemented safety protocols
- Developed and maintained standard operating procedures (SOPs) for various analytical techniques
- Collaborated with cross-functional teams to troubleshoot complex technical issues and find solutions
- Participated in continuous improvement initiatives, identifying areas for optimization and implementing changes accordingly
- Demonstrated expertise in data analysis software such as Excel, LIMS, or statistical software packages
- Ensured compliance with Good Laboratory Practices (GLP)
- Maintained knowledge of industry regulations related to laboratory testing procedures
- Collaborated with cross-functional teams to gather requirements, design, configure, and implement LIMS solutions tailored to specific laboratory needs
- Created custom reports using SQL queries or built-in reporting tools in order to extract relevant information from the LIMS database
- Maintained documentation including standard operating procedures (SOPs), change control records, and validation protocols for audit purposes
- Collaborated with laboratory staff to identify areas for process improvement and implemented necessary changes in the LIMS system
- Collaborated with quality assurance teams to ensure adherence to Good Laboratory Practices (GLP) within the LIMS environment
Medical Front Desk Specialist
Heart l, Rythm & Vascular Specialists of Dayton
04.2024 - 04.2024
- Greeted and checked in patients, ensuring a positive and welcoming experience
- Scheduled appointments for patients, efficiently managing the appointment calendar
- Verified insurance information and collected co-pays, streamlining the billing process
- Maintained patient records and updated electronic medical records system with accuracy and attention to detail
- Answered phone calls promptly and professionally, addressing inquiries or directing calls to appropriate staff members
- Managed patient flow by coordinating with medical staff to ensure timely check-ins and minimize wait times
- Handled sensitive patient information with confidentiality and adhered to HIPAA regulations at all times
- Resolved patient concerns or complaints effectively, providing exceptional customer service
- Performed administrative tasks such as filing documents, organizing paperwork, and maintaining office supplies inventory
- Coordinated communication between different departments within the clinic
- Ensured waiting area cleanliness by regularly tidying up magazines/books/toys etc
- Served as a liaison between patients/families/visitors/staff members during emergencies
- Maintained knowledge of various insurance plans accepted by the clinic
- Provided accurate information regarding services offered at the clinic over phone/in-person/email communications
- Achieved high levels of patient satisfaction through effective communication skills
- Demonstrated proficiency in using electronic health record (EHR) systems
- Managed patient check-out process, including scheduling follow-up appointments and collecting feedback
- Collaborated with medical billing department to resolve any insurance-related issues or discrepancies
- Maintained a clean and organized front desk area, ensuring a professional appearance at all times
- Participated in staff meetings to discuss clinic operations, improvements, and patient satisfaction initiatives
- Provided administrative support to physicians by preparing medical reports or correspondence as needed
- Served as a resource for patients regarding insurance coverage questions or concerns
- Demonstrated strong problem-solving skills when addressing scheduling conflicts or urgent appointment requests
- Developed standardized templates for common forms/documents, improving accuracy and reducing errors
Medical Front Desk Specialist
Heart l, Rythm & Vascular Specialists of Dayton
04.2024 - 04.2024
- Greeted and checked in patients, ensuring a positive and welcoming experience
- Scheduled appointments for patients, efficiently managing the appointment calendar
- Verified insurance information and collected co-pays, streamlining the billing process
- Maintained patient records and updated electronic medical records system with accuracy and attention to detail
- Answered phone calls promptly and professionally, addressing inquiries or directing calls to appropriate staff members
- Managed patient flow by coordinating with medical staff to ensure timely check-ins and minimize wait times
- Handled sensitive patient information with confidentiality and adhered to HIPAA regulations at all times
- Resolved patient concerns or complaints effectively, providing exceptional customer service
- Performed administrative tasks such as filing documents, organizing paperwork, and maintaining office supplies inventory
- Coordinated communication between different departments within the clinic
- Ensured waiting area cleanliness by regularly tidying up magazines/books/toys etc
- Served as a liaison between patients/families/visitors/staff members during emergencies
- Maintained knowledge of various insurance plans accepted by the clinic
- Provided accurate information regarding services offered at the clinic over phone/in-person/email communications
- Achieved high levels of patient satisfaction through effective communication skills
- Demonstrated proficiency in using electronic health record (EHR) systems
- Managed patient check-out process, including scheduling follow-up appointments and collecting feedback
- Collaborated with medical billing department to resolve any insurance-related issues or discrepancies
- Maintained a clean and organized front desk area, ensuring a professional appearance at all times
- Participated in staff meetings to discuss clinic operations, improvements, and patient satisfaction initiatives
- Provided administrative support to physicians by preparing medical reports or correspondence as needed
- Served as a resource for patients regarding insurance coverage questions or concerns
- Demonstrated strong problem-solving skills when addressing scheduling conflicts or urgent appointment requests
- Developed standardized templates for common forms/documents, improving accuracy and reducing errors
Lead Billing and Front Desk Specialist
Fairborn Vision Center
02.2023 - 01.2024
- Bill Claims
- Appeal Claims
- Collections
- Answer Phones
- Schedule Appointments for patients
- Assisted Doctors, Opticians. And Office Manager with daily operations
- Collect and process payments from patients and insurances
- Train Employees
- Participated in special projects
- Collaborated with leadership to generate reports for workflow between departments
- Coordinated and distributed hard copies of reference materials
- Helped manage role assignments
- Supervise employees
- Perform preliminary eye examinations and diagnostic tests under the supervision of an ophthalmologist or optometrist.
- Record patient medical history, including any allergies, medications, and previous surgeries.
- Prepare examination rooms and sterilize equipment for testing and appointments.
- Perform visual acuity tests, and visual test fields measurements for the Doctors
- Assist with contact lens fittings and adjustments for the Opticians and Doctors
- Maintain accurate and up-to-date electronic medical records.
- Assist office manager with administrative tasks
- Use Microsoft Suite to create Excel Spreadsheets For the billing department and patient scheduling
- Schedule meetings using Microsoft Suite Micrsoft Office Calendar
- Enter employee and Doctor schedules on Microsodt Office Calendar using Microsot Suite
- Generate reports and workflow tasks using Microsoft Excel and Microsoft Suite
- Use Microsot Word or Adobe to create Standard Operation Procedure Policies for job responsibilities then add them to SharePoint
- Maintained and updated all documents in SharePoint for accuracy and currency
- Convert documents into Adobe Acrobat PDF for electronic correspondences and transmitting via email.
- Check-In glasses & contact lenses orders for patients
- Update existing patient accounts/medical records (EMR)
- Fax/Scan/Copy paperwork
- Fix computer/printer issues
- Pre-test patients before seen by their Doctors
- Resolve Patient Issues
- First point of patient contact
- Verify insurance Benefits
- Authorization
- Process Payments from Insursnce and patients
- Medical records up-keep
- Scan paperwork into patient accounts
- Fax documents to VA and other doctors
- Explanation of Benefits
- Post payments and denials
- Dispute claims
- Mail invoices
- Process VA Referrals
- Schedule appointments and obtain Authorization from the VA office
- VSP (Vision Service Plan)
- Worked effectively with medical payers such as Vision Service Plan (VSP), Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Researched and resolved billing discrepancies to enable accurate and timely billing
- Developed and maintained billing procedures
- Generated monthly invoices for customers in multiple formats to provide transparency
- Assisted with billing or insursnce inquiries and provided timely responses to enhance customer satisfaction
- Reviewed and reconciled customer accounts to manage accuracy of payments
- Provided excellent customer service, developing and maintaining client relationships
- Worked with multiple departments to check proper billing information.
- Used data entry skills to accurately document and input statements
- Handled account payments and provided information regarding outstanding balances
- Audited and corrected billing and posting documents for accuracy
- Utilized various software programs to process customer payments
- Produced and mailed monthly statements
- Created improved filing system to maintain secure client data
- Reconciled accounts receivable to general ledger
- Verified accuracy of accounts payable
- Worked Accounts Receivable Aging.Report
- Monitored outstnding invoices and performed collections duties
- Maintained accurate records of customer payments
- Trained new team members in policies and procedures and offered insight regarding ways to manage job tasks and duties
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Updated account information to maintain customer records
- Utilized customer service software to manage interactions and track customer satisfaction
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Handled customer inquiries and suggestions courteously and professionally
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Increased efficiency and team productivity by promoting operational best practices
- Sought ways to improve processes and services provided
- Implemented and developed customer service training processes
- Developed and updated databases to handle customer data
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Cross-trained and provided backup support for all departments and office manager
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Trained staff on operating procedures and company services
- Educated customers about billing, payment processing and support policies and procedures
- Trained new personnel regarding company operations, policies and services
Lead Billing and Front Desk Specialist
Fairborn Vision Center
02.2023 - 01.2024
- Bill Claims
- Appeal Claims
- Collections
- Answer Phones
- Schedule Appointments for patients
- Assisted Doctors, Opticians. And Office Manager with daily operations
- Collect and process payments from patients and insurances
- Train Employees
- Participated in special projects
- Collaborated with leadership to generate reports for workflow between departments
- Coordinated and distributed hard copies of reference materials
- Helped manage role assignments
- Supervise employees
- Perform preliminary eye examinations and diagnostic tests under the supervision of an ophthalmologist or optometrist.
- Record patient medical history, including any allergies, medications, and previous surgeries.
- Prepare examination rooms and sterilize equipment for testing and appointments.
- Perform visual acuity tests, and visual test fields measurements for the Doctors
- Assist with contact lens fittings and adjustments for the Opticians and Doctors
- Maintain accurate and up-to-date electronic medical records.
- Assist office manager with administrative tasks
- Use Microsoft Suite to create Excel Spreadsheets For the billing department and patient scheduling
- Schedule meetings using Microsoft Suite Micrsoft Office Calendar
- Enter employee and Doctor schedules on Microsodt Office Calendar using Microsot Suite
- Generate reports and workflow tasks using Microsoft Excel and Microsoft Suite
- Use Microsot Word or Adobe to create Standard Operation Procedure Policies for job responsibilities then add them to SharePoint
- Maintained and updated all documents in SharePoint for accuracy and currency
- Convert documents into Adobe Acrobat PDF for electronic correspondences and transmitting via email.
- Check-In glasses & contact lenses orders for patients
- Update existing patient accounts/medical records (EMR)
- Fax/Scan/Copy paperwork
- Fix computer/printer issues
- Pre-test patients before seen by their Doctors
- Resolve Patient Issues
- First point of patient contact
- Verify insurance Benefits
- Authorization
- Process Payments from Insursnce and patients
- Medical records up-keep
- Scan paperwork into patient accounts
- Fax documents to VA and other doctors
- Explanation of Benefits
- Post payments and denials
- Dispute claims
- Mail invoices
- Process VA Referrals
- Schedule appointments and obtain Authorization from the VA office
- VSP (Vision Service Plan)
- Worked effectively with medical payers such as Vision Service Plan (VSP), Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Researched and resolved billing discrepancies to enable accurate and timely billing
- Developed and maintained billing procedures
- Generated monthly invoices for customers in multiple formats to provide transparency
- Assisted with billing or insursnce inquiries and provided timely responses to enhance customer satisfaction
- Reviewed and reconciled customer accounts to manage accuracy of payments
- Provided excellent customer service, developing and maintaining client relationships
- Worked with multiple departments to check proper billing information.
- Used data entry skills to accurately document and input statements
- Handled account payments and provided information regarding outstanding balances
- Audited and corrected billing and posting documents for accuracy
- Utilized various software programs to process customer payments
- Produced and mailed monthly statements
- Created improved filing system to maintain secure client data
- Reconciled accounts receivable to general ledger
- Verified accuracy of accounts payable
- Worked Accounts Receivable Aging.Report
- Monitored outstnding invoices and performed collections duties
- Maintained accurate records of customer payments
- Trained new team members in policies and procedures and offered insight regarding ways to manage job tasks and duties
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Updated account information to maintain customer records
- Utilized customer service software to manage interactions and track customer satisfaction
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Handled customer inquiries and suggestions courteously and professionally
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Increased efficiency and team productivity by promoting operational best practices
- Sought ways to improve processes and services provided
- Implemented and developed customer service training processes
- Developed and updated databases to handle customer data
- Responded proactively and positively to rapid change
- Exhibited high energy and professionalism when dealing with clients and staff
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply
- Cross-trained and provided backup support for all departments and office manager
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Trained staff on operating procedures and company services
- Educated customers about billing, payment processing and support policies and procedures
- Trained new personnel regarding company operations, policies and services
Team Member
KFC / Taco Bell
10.2022 - 01.2023
- Front counter register and customer service
- Maintained Lobby/Dining Room
- Restocked utensils, straws, napkins, condiments, and lids
- Entered drive-thru orders at register
- Prepared and packaged food
- Assisted management
- Trained new employees
- Cash handling
- Washed dishes
- Janitorial duties
- Opened and closed restaurant
Team Member
KFC / Taco Bell
10.2022 - 01.2023
- Front counter register and customer service
- Maintained Lobby/Dining Room
- Restocked utensils, straws, napkins, condiments, and lids
- Entered drive-thru orders at register
- Prepared and packaged food
- Assisted management
- Trained new employees
- Cash handling
- Washed dishes
- Janitorial duties
- Opened and closed restaurant
Billing & Collections Specialist
Kids 1st Pediatric Homecare
03.2018 - 09.2022
- Provided support to assist supervisor and the CFO with administrative tasks
- Assist in compiling and comparing reports for our CFO that includes; Collections Reports and Billing Reports to present in department meetings
- Collaborate with Authorization Department and CFO to create reports and tasks to help monitor workflow between departments
- Maintain and update documents on SharePoint to ensure information accuracy and currency
- Interview candidates for employment
- Saved insurance information and Standard Operation Procedures into Shared Drive/VPN and on Microsoft SharePoint
- Microsoft Excel for billing reports and accounting
- Microsoft Suite Calendar to schedule office and department meetings
- Microsoft Word to generate collection letters and correspondences
- Used Adobe Acrobat PDF to create administrative paperwork to be signed
- Scanned invoices
- Researched claim discrepancies
- Cash handling and cash management responsibilities
- Collected copayments
- Cash posting
- EOB/Remit posting
- Payment and denial posting
- Processed payments
- Reconcile accounts
- Selected and participated in special collection and billing projects
- Create and work AR aging reports In a timely manner using both Microsoft Excel and Microsoft Word
- Data collection
- Data entry
- Data processing
- Documentation review using Adobe PDF
- Patient eligibility checked at the beginning of each month or if a claim denied for patient not covered at time of service
- Update patient accounts accurately with all information provided
- Answer Phones
- Call insurances
- Call Patient parents and guardians
- Cost Accounting using Microsoft Excel
- Manually And electronically posted payments and denials
- Appeal denied claims
- Train employees using Adobe Photos and Microsoft PowerPoint
- Save all training materials to SharePoint
- Dispersed hard copies of all training materials
- Mail patient invoices
- Collect payments from patients on the AR-Aging report in a timely manner
- Collections-Appeal claims using necessary forms and documentation according to the insurances in a timely manner
- Appeal and re-process claims within timely manner
- Update insurance information in patients accounts
- Bill claims accurately via Kantime and Zirmed (Waystar) to prevent denials
- Work all claim rejections in Zirmed (Waystar) then resubmit claims for billing
- Run billing report daily to verify claims went through clearinghouse
Billing & Collections Specialist
Kids 1st Pediatric Homecare
03.2018 - 09.2022
- Provided support to assist supervisor and the CFO with administrative tasks
- Assist in compiling and comparing reports for our CFO that includes; Collections Reports and Billing Reports to present in department meetings
- Collaborate with Authorization Department and CFO to create reports and tasks to help monitor workflow between departments
- Maintain and update documents on SharePoint to ensure information accuracy and currency
- Interview candidates for employment
- Saved insurance information and Standard Operation Procedures into Shared Drive/VPN and on Microsoft SharePoint
- Microsoft Excel for billing reports and accounting
- Microsoft Suite Calendar to schedule office and department meetings
- Microsoft Word to generate collection letters and correspondences
- Used Adobe Acrobat PDF to create administrative paperwork to be signed
- Scanned invoices
- Researched claim discrepancies
- Cash handling and cash management responsibilities
- Collected copayments
- Cash posting
- EOB/Remit posting
- Payment and denial posting
- Processed payments
- Reconcile accounts
- Selected and participated in special collection and billing projects
- Create and work AR aging reports In a timely manner using both Microsoft Excel and Microsoft Word
- Data collection
- Data entry
- Data processing
- Documentation review using Adobe PDF
- Patient eligibility checked at the beginning of each month or if a claim denied for patient not covered at time of service
- Update patient accounts accurately with all information provided
- Answer Phones
- Call insurances
- Call Patient parents and guardians
- Cost Accounting using Microsoft Excel
- Manually And electronically posted payments and denials
- Appeal denied claims
- Train employees using Adobe Photos and Microsoft PowerPoint
- Save all training materials to SharePoint
- Dispersed hard copies of all training materials
- Mail patient invoices
- Collect payments from patients on the AR-Aging report in a timely manner
- Collections-Appeal claims using necessary forms and documentation according to the insurances in a timely manner
- Appeal and re-process claims within timely manner
- Update insurance information in patients accounts
- Bill claims accurately via Kantime and Zirmed (Waystar) to prevent denials
- Work all claim rejections in Zirmed (Waystar) then resubmit claims for billing
- Run billing report daily to verify claims went through clearinghouse
Youth Sports Coach
National Youth Sports
01.2015 - 01.2022
- Youth Basketball and Soccer Coach
- Mentored youth athletes
- Provide youth with fundamentals and skills
- Coached weekly practices
- Coached weekly games
- Coached tournaments
- Organized group communication both on and off the field and court
- Taught positive communication both on and off the field and court
- Taught team bonding
- Taught team trust
- Taught team work
- Taught team building
- Taught team respect
- Taught self-respect
- Taught self-discipline
- Taught positive sportsmanship both on and off the field and court
- Taught team accountability
- Taught self-accountability
- Taught team confidence
- Taught self-confidence
- Taught encouragement
- Taught leadership
- Planning
- Management
- Implementation
- Healthy eating
- Exercising
- Negotiated With Vendors For Uniforms and Equipment
Youth Sports Coach
National Youth Sports
01.2015 - 01.2022
- Youth Basketball and Soccer Coach
- Mentored youth athletes
- Provide youth with fundamentals and skills
- Coached weekly practices
- Coached weekly games
- Coached tournaments
- Organized group communication both on and off the field and court
- Taught positive communication both on and off the field and court
- Taught team bonding
- Taught team trust
- Taught team work
- Taught team building
- Taught team respect
- Taught self-respect
- Taught self-discipline
- Taught positive sportsmanship both on and off the field and court
- Taught team accountability
- Taught self-accountability
- Taught team confidence
- Taught self-confidence
- Taught encouragement
- Taught leadership
- Planning
- Management
- Implementation
- Healthy eating
- Exercising
- Negotiated With Vendors For Uniforms and Equipment
Office Manager and Administrative Assistant
Solution Shared Services
04.2017 - 03.2018
- Project Manager
- Office Coordinator
- Executive Assistant
- Human Resources Assistant
- Payroll Assistant
- Provided support to each department and leadership personnel to help with day-to-day oversight and administrative duties
- Employee Files
- Accounting
- Reconcile Accounts
- General Ledger
- Research Discrepancies
- Cash Management responsibilities using Microsoft Excel
- Used Microsoft Suite to schedule meetings on Office Calendar
- Used Microsoft PowerPoint and Adobe PhotoShop to create slides for meetings as requested from each oil/gas company
- Accounts Payable using Microsoft Excel
- Cost Accounting using Microsoft Excel
- Accounts Receivable Reports using Microsoft Excel
- Payroll
- Microsoft Programs (Suites, Outlook, Office, Excel, Word, PowerPoint, etc...)
- Adobe Acrobat PDF and Adobe PhotoShop
- Managed Office(s) Supply Inventory using Microsoft Excel
- Used Microsoft Word/Microsoft PowerPoint and Adobe Acrobat PDF programs to create documents as requested by each oil/gas company
- Used Adobe Acrobat PDF for paperwork requiring signatures
- Used Microsoft Suite and Microsoft Outlook Email to communicate with companies and clients
- Used SharePoint through Microsoft Suite to upload important documents and information
- Maintained accuracy and currency of all documents and information in SharePoint
- Collaborated with all Administrative Assistants to generate reports for workflow between each company's administrative departments
- Assisted all Administrators with compiling and comparing reports that needed to be updated or created for leadership in each company
- Saved all reports info SharePoint
- Participated in special projects to help leadership workflow and time management
- Managed Role Assignments
- Employee Evaluations
- Data collection
- Data entry
- Data processing
- Documentation Review using Adobe Acrobat PDF
- Receptionist duties
- Scheduled weekly HR Administration meetings using Microsoft Suite office calendar (Conferences/Meetings)
- Held meetings using Microsoft PowerPoint, Microsoft Excel, Microsoft Word, and Adobe PhotoShop
- Created and prepared documents for weekly meetings using Microsoft Word, Microsoft PowerPoint,Microsoft Excel. Adobe Acrobat PDF and Adobe PhotoShop
- Dispersed hard copies of all meeting materials to all personnel attendees
- Organized and distributed mail to each office
- CFO Administrative Assistant
- COO Administrative Assistant
- CEO Administrative Assistant
- Organized and restocked kitchen used by all offices
- Assisted administrators with projects
- Organized electronic files on VPN/Shared Drive and SharePoint
- Communicated with clients and personnel daily via Microsoft Outlook email, phone or in office
- Assisted personnel In each office located in our bldg
- Answered all questions per office
- Trained new employees using documents I created with Microsoft Word/Excel/PowerPoint & Adobe Acrobat PDF/Adobe PhotoShop
- Dispersed hard copies of the training documents to all personnel
- Assisted HR Administrators with office efficiency by organizing operations and procedures using Microsoft Word and Adobe Acrobat PDF
- Printer and computer technician for each office
- Order Purchasing/Processed Supply Orders for each office and the kitchen on a daily basis
- Order receiving, verifying, and accepted orders that were delivered
- Processed uniform and supply orders
- Maintained each office's supplies and put away all supplies
- Inventory for each of the offices
- Reviewed and edited emails or reports via Microsoft Outlook Email and Microsoft Suite
- Fulfilled clerical duties
- Created reports as assigned by HR or office personnel using Adobe PDF or Microsoft Word & Microsoft Excel
- Front desk assistance
- Accounting support
- Cost accounting support
- Negotiated with vendors
- Office technician for printers, phones and, computer equipment
- Assigned personnel cellphones through AT&T
- Cellphone technician
- Point of contact for each company
- Revised each office's operations and procedures then saved to them to SharePoint
- Interviewed potential employees
- Assisted Human Resources with all tasks assigned
- Assisted Payroll with all tasks assigned
- Handled Client and Personnel Complaints
- Temporary contracted position for multiple gas and oil companies located within the same building
Office Manager and Administrative Assistant
Solution Shared Services
04.2017 - 03.2018
- Project Manager
- Office Coordinator
- Executive Assistant
- Human Resources Assistant
- Payroll Assistant
- Provided support to each department and leadership personnel to help with day-to-day oversight and administrative duties
- Employee Files
- Accounting
- Reconcile Accounts
- General Ledger
- Research Discrepancies
- Cash Management responsibilities using Microsoft Excel
- Used Microsoft Suite to schedule meetings on Office Calendar
- Used Microsoft PowerPoint and Adobe PhotoShop to create slides for meetings as requested from each oil/gas company
- Accounts Payable using Microsoft Excel
- Cost Accounting using Microsoft Excel
- Accounts Receivable Reports using Microsoft Excel
- Payroll
- Microsoft Programs (Suites, Outlook, Office, Excel, Word, PowerPoint, etc...)
- Adobe Acrobat PDF and Adobe PhotoShop
- Managed Office(s) Supply Inventory using Microsoft Excel
- Used Microsoft Word/Microsoft PowerPoint and Adobe Acrobat PDF programs to create documents as requested by each oil/gas company
- Used Adobe Acrobat PDF for paperwork requiring signatures
- Used Microsoft Suite and Microsoft Outlook Email to communicate with companies and clients
- Used SharePoint through Microsoft Suite to upload important documents and information
- Maintained accuracy and currency of all documents and information in SharePoint
- Collaborated with all Administrative Assistants to generate reports for workflow between each company's administrative departments
- Assisted all Administrators with compiling and comparing reports that needed to be updated or created for leadership in each company
- Saved all reports info SharePoint
- Participated in special projects to help leadership workflow and time management
- Managed Role Assignments
- Employee Evaluations
- Data collection
- Data entry
- Data processing
- Documentation Review using Adobe Acrobat PDF
- Receptionist duties
- Scheduled weekly HR Administration meetings using Microsoft Suite office calendar (Conferences/Meetings)
- Held meetings using Microsoft PowerPoint, Microsoft Excel, Microsoft Word, and Adobe PhotoShop
- Created and prepared documents for weekly meetings using Microsoft Word, Microsoft PowerPoint,Microsoft Excel. Adobe Acrobat PDF and Adobe PhotoShop
- Dispersed hard copies of all meeting materials to all personnel attendees
- Organized and distributed mail to each office
- CFO Administrative Assistant
- COO Administrative Assistant
- CEO Administrative Assistant
- Organized and restocked kitchen used by all offices
- Assisted administrators with projects
- Organized electronic files on VPN/Shared Drive and SharePoint
- Communicated with clients and personnel daily via Microsoft Outlook email, phone or in office
- Assisted personnel In each office located in our bldg
- Answered all questions per office
- Trained new employees using documents I created with Microsoft Word/Excel/PowerPoint & Adobe Acrobat PDF/Adobe PhotoShop
- Dispersed hard copies of the training documents to all personnel
- Assisted HR Administrators with office efficiency by organizing operations and procedures using Microsoft Word and Adobe Acrobat PDF
- Printer and computer technician for each office
- Order Purchasing/Processed Supply Orders for each office and the kitchen on a daily basis
- Order receiving, verifying, and accepted orders that were delivered
- Processed uniform and supply orders
- Maintained each office's supplies and put away all supplies
- Inventory for each of the offices
- Reviewed and edited emails or reports via Microsoft Outlook Email and Microsoft Suite
- Fulfilled clerical duties
- Created reports as assigned by HR or office personnel using Adobe PDF or Microsoft Word & Microsoft Excel
- Front desk assistance
- Accounting support
- Cost accounting support
- Negotiated with vendors
- Office technician for printers, phones and, computer equipment
- Assigned personnel cellphones through AT&T
- Cellphone technician
- Point of contact for each company
- Revised each office's operations and procedures then saved to them to SharePoint
- Interviewed potential employees
- Assisted Human Resources with all tasks assigned
- Assisted Payroll with all tasks assigned
- Handled Client and Personnel Complaints
- Temporary contracted position for multiple gas and oil companies located within the same building
Billing & Collections Coordinator
Romo Medical
07.2013 - 03.2017
- Office Management
- Managed Role Assignments
- Employee Training
- Subject Matter Expertise
- Microaoft Suite SharePoint
- Cost accounting
- Oversee Supervisor of Billing & Collections
- Oversee Supervisor of Authorization
- Oversee Supervisor of Re-Supply
- Oversee Supervisor of Intake
- Oversee Supervisor of Warehouse
- Communicated with Respiratory Therapists
- Supply Order Purchasing
- Supply Order Receiving
- Credentialing and Contracting with Insurances
- Saved all Contracts in SharePoint
- Collaborated with CEO, Assistant of CEO and Insurance Provider Representatives for Credentialing and Contracting
- Maintained documents and information in SharePoint for accuracy and currency
- Helped with special projects
- Collaborated with the CEO, CEO Assistant and insurance Provider Representative to assist them by compiling and comparing reports regarding pay rates, contracting, and insurance error claim trending issues
- Equipment and Supply Inventory tracking using Microsoft Excel
- Coordinated delivery routes for delivery drivers/technicians
- Revised department and office operations on shared drive and SharePoint
- Revised Employee/Policy Handbook (Employees were given updated hard copies of handbook and signed new policies). Also uploaded on our shared drive and Microsoft Suite SharePoint
- Dispersed hard copies of Employee Handbooks to all personnel
- Collaborated with the Supervisors of Authorization, Intake and Billing Departments regarding day-to-day tasks, compile and compare reports to set goals for better workflow
- Update and maintain employee files
- Update and maintain information and documents in SharePoint for accuracy and currency
- Created paperwork and documents via Adobe Acrobat PDF that required signatures
- Drug tested employees randomly
- Employee training using Microsoft PowerPointMicrosoft Word documents and Adobe PhotoShop/Adobe Acrobat PDF
- I uploaded and saved all training information and documents in SharePoint and our shared drive
- Dispersed hard copies of all training documents to all personnel
- Scheduled staff meetings via Microsoft Suite office calendar
- Assigned tasks via reports created using Microsoft Suite, Microsoft Word and Microsoft Excel
- Set deadlines and goals per department
- Handled client and staff complaints
- Front desk assistance
- Processed patient payments
- Met with patients and their families
- Accounting using Microsoft Excel
- Created Management and Employee Expectations then uploaded into SharePoint
- Dispersed hard copies of management and employee expectations to all personnel
- Created Operations Guide and uploaded into shared drive and SharePoint
- Entered office positions and responsibilities and uploaded into shared drive and SharePoint
- Entered all department responsibilities and uploaded into shared drive and SharePoint
- Implemented department processes
- Dispersed hard copies of the operations guide, personnel job responsibilities, and department responsibilities to all personnel
- Ran Financial and AR reports using Microsoft Excel
- Employee Evaluations
- Assisted Supervisors and personnel with department tasks
- Contacted Clients and offices
- Processed paperwork via Fax or Email using Microsoft Outlook Email
- Setup and attend meetings/conferences using Microsoft Suite Office Calendar
- Created documents for meetings using Adobe Acrobat PDF, Adobe PhotoShop, Microsoft Word. Microsoft Excel and Microsoft PowerPoint
- Dispersed hard copies of meeting information and company policies to personnel
- Verify timesheets
- Follow-Up with employee's assigned reports/tasks
- Administrative duties
- HR Assistant
Billing & Collections Coordinator
Romo Medical
07.2013 - 03.2017
- Office Management
- Managed Role Assignments
- Employee Training
- Subject Matter Expertise
- Microaoft Suite SharePoint
- Cost accounting
- Oversee Supervisor of Billing & Collections
- Oversee Supervisor of Authorization
- Oversee Supervisor of Re-Supply
- Oversee Supervisor of Intake
- Oversee Supervisor of Warehouse
- Communicated with Respiratory Therapists
- Supply Order Purchasing
- Supply Order Receiving
- Credentialing and Contracting with Insurances
- Saved all Contracts in SharePoint
- Collaborated with CEO, Assistant of CEO and Insurance Provider Representatives for Credentialing and Contracting
- Maintained documents and information in SharePoint for accuracy and currency
- Helped with special projects
- Collaborated with the CEO, CEO Assistant and insurance Provider Representative to assist them by compiling and comparing reports regarding pay rates, contracting, and insurance error claim trending issues
- Equipment and Supply Inventory tracking using Microsoft Excel
- Coordinated delivery routes for delivery drivers/technicians
- Revised department and office operations on shared drive and SharePoint
- Revised Employee/Policy Handbook (Employees were given updated hard copies of handbook and signed new policies). Also uploaded on our shared drive and Microsoft Suite SharePoint
- Dispersed hard copies of Employee Handbooks to all personnel
- Collaborated with the Supervisors of Authorization, Intake and Billing Departments regarding day-to-day tasks, compile and compare reports to set goals for better workflow
- Update and maintain employee files
- Update and maintain information and documents in SharePoint for accuracy and currency
- Created paperwork and documents via Adobe Acrobat PDF that required signatures
- Drug tested employees randomly
- Employee training using Microsoft PowerPointMicrosoft Word documents and Adobe PhotoShop/Adobe Acrobat PDF
- I uploaded and saved all training information and documents in SharePoint and our shared drive
- Dispersed hard copies of all training documents to all personnel
- Scheduled staff meetings via Microsoft Suite office calendar
- Assigned tasks via reports created using Microsoft Suite, Microsoft Word and Microsoft Excel
- Set deadlines and goals per department
- Handled client and staff complaints
- Front desk assistance
- Processed patient payments
- Met with patients and their families
- Accounting using Microsoft Excel
- Created Management and Employee Expectations then uploaded into SharePoint
- Dispersed hard copies of management and employee expectations to all personnel
- Created Operations Guide and uploaded into shared drive and SharePoint
- Entered office positions and responsibilities and uploaded into shared drive and SharePoint
- Entered all department responsibilities and uploaded into shared drive and SharePoint
- Implemented department processes
- Dispersed hard copies of the operations guide, personnel job responsibilities, and department responsibilities to all personnel
- Ran Financial and AR reports using Microsoft Excel
- Employee Evaluations
- Assisted Supervisors and personnel with department tasks
- Contacted Clients and offices
- Processed paperwork via Fax or Email using Microsoft Outlook Email
- Setup and attend meetings/conferences using Microsoft Suite Office Calendar
- Created documents for meetings using Adobe Acrobat PDF, Adobe PhotoShop, Microsoft Word. Microsoft Excel and Microsoft PowerPoint
- Dispersed hard copies of meeting information and company policies to personnel
- Verify timesheets
- Follow-Up with employee's assigned reports/tasks
- Administrative duties
- HR Assistant
Education
High school diploma - undefined
James Madison High School
Vienna, VA06-2006
Skills
- Technical skills
- Events management
- IT
- Healthcare practice
- Facilities management
- Sales strategy
- Empathy
- Healthcare management
- Inpatient
- Accreditation standards
- Productivity software
- Patient service
- Healthcare team management
- General Ledger Accounting
- Retail maths
- First aid
- Big data
- Food preparation
- ADP
- Food safety
- IVR
- Payroll
- ERP systems
- Cash handling
- Sanitation
- TikTok
- Presentation software
- Debits & credits
- Benefits administration
- Computer operation
- Upselling
- Budget planning
- EHR systems
- Live chat
- Insurance claim appeals processing
- Account management
- Research
- Working with people with developmental disabilities
- ICD coding
- Revenue cycle management
- Healthcare practice team management
- Microsoft Excel
- Supplier management
- Microsoft Outlook
- Technical troubleshooting support
- Record keeping
- Federal Acquisition Regulations
- Microsoft Office
- Business Systems
- HCPCS
- SQL
- Conflict resolution
- General Ledger Reconciliation
- Data-driven decision making
- Teaching
- Healthcare resource management
- Operations management
- Medical collection
- 10 key typing
- Insurance prior authorization
- DoD experience
- SharePoint
- QuickBooks
- VLOOKUP function
- Editing
- Medical scheduling
- HR department experience
- Warehouse management
- Customer relationship management
- Medical office experience
- Customer service
- Negotiation
- Data collection
- Employment & labor law
- Regulatory compliance
- Business development
- SAP
- Home & community care
- SDLC
- Desktop support
- Computer networking
- Patient monitoring
- Home health agency experience
- Project management methodology
- Phone communication
- Client relationship management
- Account Reconciliation
- Adobe Acrobat
- Strategic management
- Maintaining patient confidentiality
- Clinic management
- Event recording data collection
- Accounting systems
- Product development
- Agency management
- ICD-10-PCS
- Outdoor work
- Technical Proficiency
- Experience with individuals with neurodevelopmental disorders
- Executive administrative support
- Calendar management
- Customer communication
- Analysis skills
- CRM software
- Medical Office Management
- Medical claims processing
- Performance Improvement (PI)
- Salesforce
- Team development
- Contracts
- Proofreading
- Cross-functional collaboration
- Financial close processing
- Writing skills
- IT service management
- Program management
- Medical office management
- Attention to detail
- Clinical research compliance
- B2B
- Healthcare practice operations management
- Progress documentation
- In-home healthcare experience
- Event management software
- Microsoft Word
- Database management
- Quality control
- Social media marketing
- Financial compliance
- Physiology knowledge
- Data entry
- Administrative support
- Office administration
- Computer skills
- Time management
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Excel spreadsheets
- Records management
- Filing and data archiving
- Meticulous attention to detail
- Microsoft PowerPoint
- Document management
- Data management
- Spreadsheets
- Prioritization
- Document control
- Resourceful
- Tech-Savvy
- Database administration
- Project management
- Account reconciliation
- Accounting support
- Mail distribution
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Availability: Authorized to work in the US for any employer, Willing to relocate: Anywhere
- Visa Status: Authorized to work in the US for any employer
Timeline
Administrative Specialist-Government Contract Employee
Fidelity Partners Services
04.2024 - 09.2025
Administrative Specialist-Government Contract Employee
Fidelity Partners Services
04.2024 - 09.2025
Medical Front Desk Specialist
Heart l, Rythm & Vascular Specialists of Dayton
04.2024 - 04.2024
Medical Front Desk Specialist
Heart l, Rythm & Vascular Specialists of Dayton
04.2024 - 04.2024
Lead Billing and Front Desk Specialist
Fairborn Vision Center
02.2023 - 01.2024
Lead Billing and Front Desk Specialist
Fairborn Vision Center
02.2023 - 01.2024
Team Member
KFC / Taco Bell
10.2022 - 01.2023
Team Member
KFC / Taco Bell
10.2022 - 01.2023
Billing & Collections Specialist
Kids 1st Pediatric Homecare
03.2018 - 09.2022
Billing & Collections Specialist
Kids 1st Pediatric Homecare
03.2018 - 09.2022
Office Manager and Administrative Assistant
Solution Shared Services
04.2017 - 03.2018
Office Manager and Administrative Assistant
Solution Shared Services
04.2017 - 03.2018
Youth Sports Coach
National Youth Sports
01.2015 - 01.2022
Youth Sports Coach
National Youth Sports
01.2015 - 01.2022
Billing & Collections Coordinator
Romo Medical
07.2013 - 03.2017
Billing & Collections Coordinator
Romo Medical
07.2013 - 03.2017
High school diploma - undefined
James Madison High School