Sylvie Bambi
Coralville,IA
Summary
Detail-oriented administrative professional and U.S. Army Reserve Second Lieutenant with experience supporting office operations, managing records, coordinating administrative processes, and delivering exceptional customer service for 6 years. Proven ability to maintain confidential information, prepare and organize documentation, manage multiple priorities, and collaborate effectively in fast-paced environments. Strong background in data entry, records management, scheduling, document processing, and client support. Fluent in French, English, and Lingala, with excellent written and verbal communication skills. Recognized for professionalism, reliability, accuracy, and a commitment to delivering high-quality administrative support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Second Lieutenant (Administrative & Operational Specialist/Logistics)
Army Reserve
Cedar Rapids, IA
08.2022 - Current
- Coordinate administrative and operational activities to support organizational readiness, ensuring timely completion of tasks and compliance with established policies and procedures.
- Maintain accurate records, documentation, and inventory data while safeguarding accountability of organizational equipment and resources.
- Prepare, review, and process reports, forms, and operational documentation with a high degree of accuracy and attention to detail.
- Manage inventory control processes, conduct audits, and reconcile discrepancies to maintain accurate records and ensure accountability.
- Coordinate equipment issuance, turn-in procedures, and logistics support while collaborating with cross-functional teams to meet operational requirements.
- Analyze information, prioritize competing responsibilities, and resolve administrative and logistical issues in fast-paced environments.
- Lead and mentor personnel by delegating responsibilities, monitoring progress, and fostering effective communication and teamwork.
- Utilize Microsoft Office Suite and organizational systems to track data, maintain records, and support daily administrative operations.
- Directed day-to-day logistical operations for 300 employee organization.
Translator
Iowa Health Care & Human Services
Iowa City, IA
08.2023 - 01.2025
- Delivered professional interpretation and translation services in French and Lingala, ensuring accurate communication between clients and staff.
- Maintained strict confidentiality while handling sensitive client records and documentation in compliance with organizational policies.
- Reviewed, organized, verified, and processed participant files, ensuring accuracy and timely completion of required documentation.
- Assisted 15 clients per day by responding to inquiries, explaining program eligibility, services, and procedures with professionalism and empathy.
- Managed administrative tasks including document preparation, data entry, record maintenance, and file organization.
- Collaborated with cross-functional teams to improve communication, streamline workflows, and support daily operations.
- Built positive relationships with diverse clients by providing exceptional customer service and culturally competent support.
Customer Service
Target Co.
Coralville, IA
05.2020 - 08.2023
- Delivered exceptional customer service by assisting approximately 100 customers per day with purchases, returns, product inquiries, and issue resolution.
- Processed cash, credit, and digital transactions accurately while maintaining compliance with company policies and cash-handling procedures.
- Maintained accurate records of transactions, returns, and exchanges with strong attention to detail.
- Resolved customer concerns professionally, identifying solutions that enhanced customer satisfaction and loyalty.
- Collaborated with cross-functional team members to achieve daily operational, sales, and customer service goals.
- Managed multiple priorities in a fast-paced environment while maintaining professionalism, accuracy, and efficiency.
- Organized merchandise, maintained inventory accuracy, and ensured sales floor presentation met company standards.
- Developed strong communication, problem-solving, and interpersonal skills by working with diverse customers and team members.
Education
Bachelor of Arts - Criminal Justice, World Languages and Cultures
IOWA STATE UNIVERSITY
Ames, IA05-2026
Skills
- Administrative & Office Support
- Records Management
- Document Preparation & Processing
- Data Entry & Data Tracking
- File Organization & Maintenance
- Calendar Management
- Meeting Coordination
- Report Preparation
- Administrative Support
- Operations & Organizational Skills
- Inventory Management
- Logistics Coordination
- Supply Management
- Process Improvement
- Compliance & Policy Procedures
- Quality Control
- Task Prioritization
- Attention to Detail
- Communication & Customer Relations
- Customer Service
- Professional Written & Verbal Communication
- Client Relations
- Conflict Resolution
- Cross-Cultural Communication
- Stakeholder Support
- Technical Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Google Workspace
- Database Management
- Digital Filing Systems
- Records Tracking Systems
- Leadership & Additional Qualifications
- Team Leadership
- Training & Mentorship
- Problem Solving
- Multitasking
- Time Management
- Confidential Information Handling
Certification
- Excellence in French, Iowa State University The Department of World Languages and Cultures - 23 April 2026
Languages
English
French
Dutch (Beginner)
Lingala
Swahili (Beginner)
Tshiluba
Timeline
Translator
Iowa Health Care & Human Services
08.2023 - 01.2025
Second Lieutenant (Administrative & Operational Specialist/Logistics)
Army Reserve
08.2022 - Current
Customer Service
Target Co.
05.2020 - 08.2023
Bachelor of Arts - Criminal Justice, World Languages and Cultures
IOWA STATE UNIVERSITY
Volunteering & Extracurriculars
- Destination Iowa State, Ames, IA
- Student Leader | 3 Semesters
- Welcomed prospective students and families by providing information on university programs, resources, and campus services.
- Coordinated event logistics and assisted with registration, check-in, and visitor support during recruitment events.
- Served as a knowledgeable campus representative while fostering a positive and professional visitor experience.
- Collaborated with university staff to ensure events operated efficiently and met organizational objectives.