Ashley White

Telephonic Case Manager

• Manage the medical aspects of workers’ compensation claims, maintaining an active caseload of 55–65 files.
• Assess newly assigned claims to identify medical needs, establish priorities, and develop appropriate case management strategies.
• Monitor injured workers’ treatment plans, recovery progress, and compliance with prescribed medical care.
• Coordinate care and communicate effectively with injured workers, healthcare providers, employers, and claims professionals to facilitate timely claim progression.
• Promote safe and timely return-to-work outcomes by ensuring treatment plans align with ODG guidelines and evidence-based practices.
• Identify barriers to recovery, recommend appropriate interventions, and advocate for medically necessary treatment to optimize functional outcomes.
• Maintain accurate, timely documentation while ensuring compliance with company policies, regulatory requirements, and workers’ compensation standards.
• Demonstrate strong clinical judgment, critical thinking, time management, and organizational skills while managing a high-volume caseload.

• Provided comprehensive post-anesthesia recovery care for surgical patients.
• Monitored and maintained patient airways, vital signs, pain levels, and surgical sites.
• Administered medications for pain management and post-operative recovery.
• Collaborated with surgeons and anesthesia providers regarding patient status and treatment plans.
• Coordinated discharge planning, including durable medical equipment for orthopedic patients.
• Delivered patient education and discharge instructions.
• Conducted post-operative follow-up calls to assess recovery and address patient concerns.

• Completed comprehensive pre-procedure assessments and admitted patients for interventional pain management procedures.
• Initiated IV access, administered pre-procedure medications, and monitored patients receiving moderate IV sedation for safety and stability.
• Assisted physicians during interventional pain procedures and administration of local anesthetic blocks.
• Provided post-procedure recovery care, including continuous assessment, pain management, and patient discharge education.
• Assisted with specialized procedures including spinal cord stimulator trial removals and intrathecal pain pump refills under anesthesiologist supervision.
• Maintained accurate electronic medical records (EMR), coordinated procedure scheduling, verified insurance authorization, and tracked patient outcomes.
• Conducted post-procedure follow-up calls to assess pain control, recovery progress, and identify potential complications.

Post-Anesthesia Care Unit (PACU) Registered Nurse

• Provided comprehensive care for immediate post-operative patients with emphasis on airway management, hemodynamic stability, neurological assessment, and pain control.
• Monitored and managed critically ill post-surgical patients, including those with complex medical needs transitioning from ICU-level care.
• Administered medications and collaborated closely with surgeons, anesthesiologists, and multidisciplinary teams to optimize patient outcomes and safety.
• Participated in rotating on-call coverage for emergent surgical cases, providing timely post-anesthesia care as needed.
• Served as a preceptor for newly hired Registered Nurses, providing clinical education, mentorship, and support.
• Selected to serve on the Nurse Advisory Council for three years, contributing to clinical practice improvements and quality initiatives.
• Cross-trained in both GI Lab and Pain Management departments, gaining comprehensive experience in procedural nursing care, including patient preparation, moderate sedation monitoring, and post-procedure recovery.

Licensed Vocational Nurse

CHRISTUS St. Michael Hospital | Texarkana, TX | 2009 – 2011

• Provided direct patient care within the Progressive Care Unit setting.
• Administered medications and prescribed treatments per physician orders.
• Assisted patients with activities of daily living, ensuring comfort and safety.
• Collaborated with Registered Nurses and physicians to deliver high-quality, coordinated patient care.