Monica Banuelos

Fairfield,CA

Summary

Achieved successful recruitment and onboarding outcomes through 15+ years of experience. Delivered effective employee relations and conducted thorough workplace investigations. Enhanced HR compliance and workers' compensation training programs. Streamlined high-volume staffing and performance coaching initiatives. Resolved conflicts and interpreted policies to improve workplace dynamics. Established trust and maintained confidentiality in handling sensitive issues. Supported leaders and employees in diverse, fast-paced environments. Ensured staffing safety compliance and provided comprehensive multi-site support.

Overview

years of professional experience

Work History

Sales & Services / Distribution Associate (SSDA) – 204B Leadership Detail

USPS – Benicia, CA

Benicia, CA

03.2020 - Current

Served in temporary supervisory responsibilities (204B), supporting management with workflow coordination and performance monitoring.
Trained and coached new hires and peers on processes, policies, and safety requirements.
Assisted with resolving conflicts and customer concerns using strong communication and problem-solving skills.
Ensured compliance with USPS operational standards, accuracy requirements, and federal procedures.
Recognized for reliability, teamwork, and adherence to policy in a high-volume environment.

Manager

ANS Carpet Cleaning

06.2010 - 11.2019

Supervised daily operations, employee scheduling, training, and performance management.
Conducted conflict resolution and customer service de-escalation training for staff.
Ensured compliance with OSHA standards, safety procedures, and labor laws at local, state, and federal levels.
Investigated customer and internal complaints, documented findings, and implemented performance or service-related improvements.
Led staff meetings, training sessions, and performance reviews to support continuous improvement.
Built positive team culture through communication, coaching, and clear expectations.

Class Manager

Boston Reed College

03.2008 - 05.2010

Oversaw staffing, onboarding, and performance management for 32–50 healthcare-related classes.
Recruited, screened, hired, and scheduled instructors for recurring and newly launched programs.
Conducted performance evaluations and class audits, providing coaching and development feedback to instructional staff.
Served as the main communication bridge for educational partners, clinical instructors, and academic administrators.
Investigated complaints from students or partners, providing documented findings and corrective action recommendations.
Managed academic documentation, including attendance tracking, grading verification, compliance records, and student communications.
Held daily operational meetings with upper management to discuss curriculum updates, staffing issues, and program improvements.

Personnel Supervisor / Workers’ Compensation Coordinator

Select Personnel

04.2004 - 02.2008

Managed full-cycle recruitment, including screening, interviewing, onboarding, and placing candidates across multiple departments.
Conducted job fairs and outreach programs to sustain strong and diverse talent pipelines.
Facilitated onboarding sessions, new-hire orientation, and safety training aligned with OSHA standards.
Partnered with managers on employee relations matters, providing coaching, counseling, and guidance on corrective actions.
Administered workers’ compensation claims, ensuring employees received proper documentation, medical attention, and timely follow-up.
Served as the first point of contact for employees requiring assistance with workplace concerns, benefits, leave, and policy questions.
Performed job-site safety walkthroughs and collaborated with leadership to address hazards.
Conducted timecard audits, reviewed payroll accuracy, and processed weekly compensation.
Completed background checks, drug screens, and employment verification procedures.

Education

Bachelor of Science - Management

University of Phoenix

Tempe, AZ

07.2025

Skills

Recruitment & Talent Acquisition
Onboarding & New-Hire Orientation
Employee Relations & Conflict Resolution
HR Compliance & Policy Interpretation
Workers’ Compensation Case Management
Workplace Investigations (Informal & Formal)

Safety & OSHA Compliance
Performance Coaching & Documentation
HRIS / Recordkeeping / File Management
Payroll & Timekeeping Audits
Multisite Staff Support & Communication
Bilingual Communication – English/Spanish

Languages

English (Fluent)

Spanish (Advanced)

Timeline