Gina Ballentine
Pace
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
11
11
years of professional experience
Work History
Patient Services Manager & Physician Liason
Coastal Vascular & Interventional
07.2024 - Current
- Implement policies and procedures to ensure compliance with healthcare regulations, maintaining a safe environment for patients and staff.
- Manage a team of 20+ patient service representatives, ensuring smooth daily operations, efficient patient intake, and excellent service delivery.
- Oversee scheduling for 12 healthcare providers in 13 locations ensuring appointments are booked, confirmed, and optimized to reduce wait times and maximize efficiency.
- Improve patient satisfaction by implementing efficient check-in and scheduling processes.
- Collaborate with medical and administrative teams to streamline workflows and ensure seamless patient care coordination.
- Handle patient concerns and complaints, resolving issues promptly and maintaining a high level of patient satisfaction.
- Improved patient satisfaction by implementing efficient check-in and scheduling processes.
- Lead initiatives aimed at improving overall patient experience through continuous process improvements and service enhancements.
- Act as the primary point of contact between healthcare providers and the hospital or medical group, ensuring open lines of communication and prompt resolution of issues.
- Collaborate with the marketing team to create targeted outreach campaigns, including print materials, email newsletters, and social media updates, increasing brand visibility and engagement.
- Monitor and analyze referral patterns, tracking the success of physician partnerships and identifying new opportunities for business development.
- Coordinate and host community outreach events, physician luncheons, and networking events to increase awareness of the healthcare facility’s services and capabilities.
- Provide feedback and insights to leadership teams about market trends, competitor activities, and physician needs.
HR Generalist
Coastal Vascular & Interventional
04.2022 - Current
- Manage full-cycle recruitment processes, successfully sourcing, interviewing, and hiring employees annually across multiple departments.
- Act as a trusted point of contact for employees, providing guidance on policies, benefits, and workplace concerns.
- Review existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Plan and manage recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Liaison between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Monitor employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Field employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Manage and administer payroll to compensate employees for service rendered.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Develope and maintain positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
- Administer employee benefits programs and assisted with open enrollment.
- Developed and implemented onboarding and orientation programs for new employees.
- Conduct performance reviews and provided feedback to managers on employee performance.
- Assist with writing job postings and job descriptions for boards.
- Advocate for staff members, helping to identify and resolve conflicts.
Executive Assistant to the Chief Executive Officer
Coastal Vascular & Interventional
02.2020 - 04.2022
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets, and filing systems for management team.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Facilitated training and onboarding for incoming office staff.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Coordinated events and worked on ad hoc projects.
Ultrasound Department Manager
Coastal Vascular & Interventional
08.2013 - 02.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Certification - Diagnostic Medical Sonography
Florida Institute of Ultrasound
Pensacola, FLAssociate of Applied Science - General Studies/Pre Nursing
Pensacola State College
Pensacola, FLSkills
- Recruitment & Talent Acquisition
- Payroll Processing & Benefits Administration
- Team Leadership & Staff Development
- HR Policies & Compliance
- Healthcare Operations
- Training Development
- Employee Relations & Conflict Resolution
- Process Improvement
- Patient Satisfaction & Quality Improvement
- Teamwork and Collaboration
- Healthcare Marketing & Promotions
- Strategic Partnerships & Networking
- Patient Advocacy & Relationship Management
Additional Information
Scheduled to take the SHRM-CP certification exam February 2024.
Timeline
Patient Services Manager & Physician Liason
Coastal Vascular & Interventional
07.2024 - Current
HR Generalist
Coastal Vascular & Interventional
04.2022 - Current
Executive Assistant to the Chief Executive Officer
Coastal Vascular & Interventional
02.2020 - 04.2022
Ultrasound Department Manager
Coastal Vascular & Interventional
08.2013 - 02.2020
Certification - Diagnostic Medical Sonography
Florida Institute of Ultrasound
Associate of Applied Science - General Studies/Pre Nursing
Pensacola State College
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