Ashley Whitmarsh
Tyler ,TX
Summary
Successful Operations Manager with a proven track record among career paths, excelling in team leadership, and customer service. Expert in inventory management and cost control, successfully implementing strategies that enhanced operational efficiency and boosted customer satisfaction. Committed to staff development and fostering a positive work environment, driving continuous improvement across all levels. Motivated for both personal, and company growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Whataburger - DKT Investments
12.2024 - Current
- Provided elite customer service, while maintaining an environment as such among my staff - to ensure return of customer through pleasant interaction.
- Complied with quarterly, and bi-annual audits - received from both NSF, and corporate requirements.
- Managed labor budgets, while monitoring sales forecast at a daily/weekly/monthly basis.
- Maintained food cost budgets, by daily tracking & food management. Daily inventory’s performed, as well as per each of the 12 ‘periods’
- Implemented training programs for staff, improving service consistency and performance.
- Managed inventory control systems, optimizing stock levels and minimizing waste.
- Developed scheduling processes to ensure adequate staffing during peak hours.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led regular performance reviews, fostering a culture of continuous improvement among team members.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Maintained a 98.4 average on Operations Excellence Walks - bi annual
- Quarterly NSF Scores to include 98.6, 95.4, 97.6, & 100 percent.
- Balanced a work environment with little, to no, turn over in employees
Fresh Operations Manager
Brookshires Grocery Company
01.2024 - 11.2024
- Managed all fresh departments, to include schedule previewing, labor control, guidance and aid for each department manger.
- Facilitated smooth collaboration between departments through clear communication channels.
- Developed and implemented strategies to maximize customer satisfaction.
- Implemented quality control systems to boost overall product consistency and reliability.
- Assisted in recruiting, hiring and training of team members.
- Increased sales, and protected food cost rates - by monitoring, aiding, and coaching.
Deli Manager
Brookshires Grocery Company
05.2023 - 01.2024
- Managed daily operations of deli department, ensuring compliance with food safety regulations.
- Trained and mentored team members in deli preparation and customer service best practices.
- Coordinated inventory management, optimizing stock levels to reduce waste and enhance product availability.
- Developed promotional displays to increase customer engagement and drive sales growth in the deli section.
- Monitored employee performance, providing constructive feedback to foster professional development and teamwork.
Assistant General Manager of Operations
Whataburger DKT Investments
08.2012 - 03.2022
- Assisted in coordinating daily operations to ensure optimal workflow and customer satisfaction.
- Managed training materials to enhance staff performance and service delivery.
- Analyzed operational processes to identify improvement opportunities and implement solutions.
- Implemented inventory management strategies to reduce waste and improve efficiency, ordered inventory weekly.
- Monitored compliance with company policies, ensuring adherence to health and safety standards.
- Fostered a positive work environment through effective team communication and support.
- Planned and prepared work schedules for 50+ employees to assign employees to specific duties.
Education
High School Diploma -
Lakeside High School
Lake Elsinore, CA2008
Skills
- Team leadership
- Operations management
- Customer service
- Decision-making
- Staff training
- Inventory management
- Staff development
- Schedule management
- Performance management
- Health and safety compliance
- Forecasting and scheduling
- Cost control
- P&L management
- Budgeting and forecasting
- Marketing
Certification
Food Safety Management Serv Safe Certified
Timeline
Operations Manager
Whataburger - DKT Investments
12.2024 - Current
Fresh Operations Manager
Brookshires Grocery Company
01.2024 - 11.2024
Deli Manager
Brookshires Grocery Company
05.2023 - 01.2024
Assistant General Manager of Operations
Whataburger DKT Investments
08.2012 - 03.2022
High School Diploma -
Lakeside High School