Ashley Whyte
Murrieta,CA
Summary
Reliable and trustworthy! A hard-working professional dedicated to making every day great! Efficient, punctual, respectful, and a team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Technician
Centre City Dental Laboratory
Escondido, CA
10.2019 - Current
- Enhanced patient satisfaction by providing efficient and precise dental prosthetics fabrication.
- Increased laboratory productivity by streamlining workflow processes for denture and crown production.
- Reduced remake rates with meticulous attention to detail during model and die preparation.
- Optimized material utilization, improving cost-efficiency in the dental lab.
- Maintained high-quality standards for all completed work, resulting in increased client retention.
- Implemented digital technology advancements in daily tasks, enhancing overall efficiency of the lab.
- Consistently met or exceeded turnaround time expectations, supporting dental practice schedules and patient satisfaction levels.
- Contributed to a safe working environment by adhering to infection control protocols and maintaining a clean workspace.
- Polished completed molds and prostheses and maintained high standards of final products for best-in-class care.
- Built and shaped wax teeth for patient replacements after reading and double-checking prescriptions and patient needs.
- Read prescriptions or specifications and examined models or impressions to determine design of dental products to be constructed.
- Adhered to specifications to craft well-fitting appliances.
- Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
Cashier/Courtesy Clerk
Ralphs
07.2013 - 10.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Tallied cash drawer at beginning and end of each work shift.
Customer Service Representative
AVI Systems Inc.
San Diego, CA
02.2017 - 04.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High school diploma -
Orange Glen High School
Escondido, CA06.2014
Skills
- Laboratory Experience (4 years)
- Microsoft Word (4 years)
- Front Desk (4 years)
- Microsoft Office (4 years)
- Customer service (10 years)
- Residential Cleaning (2 years)
- Laundry (10 years)
- Insurance Verification (1 year)
- Cleaning Experience (2 years)
- Fabrication (4 years)
- House keeping (2 years)
- Medical Scheduling (10 years)
- Typing
- Cash handling
- Cash register
- Attention to Detail
- HIPAA
- QuickBooks
- Order entry
- Finishing Tools
- Computer Literacy
Certification
Driver's License, 10/01/23, 09/01/28
Weightlifting
I am a natural training bodybuilder in the wellness division. I am very passionate about my health and the gym. The gym is my happy place!
Timeline
Dental Technician
Centre City Dental Laboratory
10.2019 - Current
Customer Service Representative
AVI Systems Inc.
02.2017 - 04.2019
Cashier/Courtesy Clerk
Ralphs
07.2013 - 10.2019
High school diploma -
Orange Glen High School