Ashley Wiggens
Dallas,TX
Summary
Project Coordinator and Risk Manager, known for high productivity and efficient completion of tasks. Skilled in project scheduling, resource allocation, and risk management. I excel at communication, teamwork, and in leading the team members, managing schedules and coordinating resources.
Well versed at keeping projects on-track with decisive supervision and quick problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Risk Management Officer
Confidential Financial Provider
05.2020 - 01.2025
- Oversaw 3 dedicated teams of 15 Web Developers, 20 BA.
- Championed Capabilities Road Maps, Lean Agile WBS, Risk and Issue Framework in JIRA.
- Developed a clear work cadence to ensure a sound governance structure and flawless executions for DEMOs.
- Accountable for combined project budgets of 90 million dollars.
- Built sound controls to embed in work procedures.
- Reduced siloed controls and made governing controls for all Infrastructure Services.
- Performed RSCA assessments with guiding principles from IITIL 4, COBIT & NIST to exceed FFIEC requirements.
- Worked with sales teams to land customer wins in complex deals.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
- Led project planning sessions to map out timelines for feature releases.
- Established relationships with third party developers who could extend the reach of our products.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Coordinated marketing events for showcasing product and service offerings.
- Interviewed and hired talented individuals to add value to marketing team.
- Communicated progress updates at regular intervals with senior leadership.
- Analyzed data from various sources such as customer feedback, usage metrics, A and B testing results to inform product decisions.
- Assisted in the development of new strategies for managing credit, market, liquidity, legal, reputational, strategic, political, environmental, safety and health risks.
- Coordinated with departments across the organization to ensure that their individual goals are aligned with overall company objectives while minimizing potential risks.
- Acquired risk-related data from external and internal resources.
- Organized training sessions for staff members on risk management topics such as risk identification techniques and mitigation strategies.
- Maintained up-to-date records of all relevant documents related to risk management activities.
- Developed and documented risk management systems.
- Participated in team projects focused on improving organizational efficiency through effective risk management techniques.
- Assessed products and processes to evaluate potential environmental and financial impacts and long-term profitability .
- Facilitated communication between different departments regarding any changes or updates made to existing policies or procedures pertaining to risk management activities.
- Used Excel pivot tables, charts and reports to break down and analyze information.
- Monitored risk assessments and assessed validity using industry-specific methods.
- Managed household errands and other essential duties.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Compliance Coordinator
ROBERT HALF
Frisco, USA
09.2016 - 03.2018
- Proactive leader of project management, operational processes, business analysis, continuous improvements, workflow productivity, and organizational change management.
- Technical liaison between software vendors and business units.
- Eliminated business risk by 75% via system upgrades and enhancements.
- Automated workflows and led 5 system changes that boosted efficiency by 37%.
- Engaged with external examination teams to optimize auditing and compliance.
- Directed cross-functional employees for process improvement initiative.
- Developed and Executed CAP’s, across the organization.
- Collaborated with senior leadership to develop a vision and plan for successful implementation of changes.
- Recruited and trained new employees to meet job requirements.
- Identified success metrics and regularly reported on progress and gaps.
- Tested applicants with oral, written or practical tests, depending on licensing requirements.
- Conducted periodic risk assessments to identify potential areas of non-compliance.
- Supported internal and external auditing teams conducting impartial compliance reviews.
- Maintained project compliance by reviewing contractor scope, materials and pricing take-offs to achieve competitive bidding with zero lost time accidents.
- Organized initiatives, drafted documentation and enforce compliance with best practices.
- Maintained records of all communications with relevant government agencies.
- Executed successful compliance monitoring and risk assessment programs.
- Kept up-to-date records of developments in legislation to maintain and implement compliance programs and inform employees of changes to company policy.
- Performed consistently with all quality objectives, including planning, control and optimization strategies.
- Reviewed customer issues, company processes and other operational areas to check compliance.
- Enhanced business relationships by overseeing effective employee and supervisor training.
- Generated and presented issue and recommendation reports to leadership and auditing team, identifying areas requiring additional support.
- Followed proper protocols for reporting suspected violations to internal personnel or outside governing agencies.
- Issued clear warnings to violators, outlining infractions, penalties and remediation steps.
- Built and strengthened relationships with regulatory representatives, vendors and company customers.
- Assisted clients to resolve deficiency in risk prevention, business controls and productivity.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Change Manager /S Change Manager /Se Change Manager /Associate Business Analyst
TIME WARNER CABLE
03.2013 - 10.2016
- Designed and Executed scoping and implementations session; Facilitated end-user training to the entire Southern Region management and risk department.
- Introduced Salesforce while creating desktop working procedures for 200 employees on NICE & IVR systems.
- Assigned work and monitored performance of project personnel.
- Developed change management plans minimizing employee resistance and accelerating adoption.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Built relationships with internal departments such as HR, IT, and Operations in order to ensure proper alignment between business objectives and technology solutions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assessed employee readiness for change by administering surveys and focus groups.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Developed and implemented an organizational change management strategy for the organization.
- Facilitated workshops with teams to discuss new processes, procedures, and systems related to the change initiative.
- Analyzed data from surveys and focus groups to understand employees' attitudes towards changes being made in the organization.
- Identified success metrics and regularly reported on progress and gaps.
- Collaborated with senior leadership to develop a vision and plan for successful implementation of changes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Education
Bachelor of Arts - Organizational Business, Business Marketing
North Central Texas College
03-2027
Skills
- Organizational Change Management
- IT Direction & Implementation
- Risk & Compliance Management
- Cross-Functional Team Leadership
- Supervision / Training / Coaching
- Issue Identification & Resolution
- Agile
- Waterfall
- DevOps
- Lean Six Sigma
- Prism
- Scrum
- Data analysis
- Customer relationship management
- Strategic planning
- Market research
- Problem solving
- Regulatory compliance
- Team collaboration
- Employee training
- Enterprise risk management
- Internal controls evaluation
- Emerging risk identification
- Legal compliance
- Cybersecurity risk assessment
- Risk advisory
- Incident response planning
- Operational risk assessment
- Compliance monitoring
- Credit risk management
- Vendor risk management
- Key risk indicators
- Customer service
- Business development
- Interpersonal communication
- Organizational skills
- Subject matter research
- Microsoft active directory
- Project development
- Vendor management
- Procedure development
- Progress reporting
- Advanced problem solving
- Project scheduling
- Cross-functional coordination
- Project planning and development
- Coaching and mentoring
- Schedule management
- Risk management
- Staff retention
- Performance improvements
- Relationship building
- Customer relations
- Verbal and written communication
- Software development lifecycle
- Influencing skills
- Processes and procedures
- Staff training and mentoring
- Conflict management
- Productivity improvement
- Functional & business requirements
Certification
- Certified Scrum Master (CSM)
- Six Sigma Green Belt Certification
- ITIL4
- SAFE 5.0
- PMP
- SPO
- COBIT 5
- NIST
- Prosci
Timeline
Risk Management Officer
Confidential Financial Provider
05.2020 - 01.2025
Compliance Coordinator
ROBERT HALF
09.2016 - 03.2018
Change Manager /S Change Manager /Se Change Manager /Associate Business Analyst
TIME WARNER CABLE
03.2013 - 10.2016
Bachelor of Arts - Organizational Business, Business Marketing
North Central Texas College