Ashley Wild
La Marque,TX
Summary
Dynamic Key Account Manager with extensive experience in fostering strong client relationships through meticulous research and timely product delivery. Proven track record of enhancing customer satisfaction and loyalty by leveraging sales expertise and industry insights to address diverse needs. Adept at analyzing market trends to drive strategic decisions and optimize account performance.
Overview
16
16
years of professional experience
Work History
Key Account Manager
Cedar Fair
Galveston , TX
10.2022 - 12.2024
- Contract and manage third-party military ticket brokers for all Cedar Fair locations.
- Negotiate contracts, terms, and conditions with partners to maximize revenue and profitability.
- Develop and maintain strong relationships with third-party resellers, including online platforms, and distribution partners.
- Identify areas for enhancement, and collaborate with cross-functional teams to implement improvements, and ensure alignment and successful execution of the sales cycle.
- Work closely with the brand team to provide marketing content and collateral to optimize market penetration.
- Conduct market research to identify selling possibilities, and evaluate customer needs.
- Listened to customer needs to identify and recommend best products and services.
- Utilized sales data and client feedback to improve organizational strategies.
- Deliver performance reports and research to evaluate current market trends.
- Collaborate closely with affiliate partners, and engage directly to ensure a positive experience for the end consumer.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
Sales Ticket Program and Product Support
Cedar Fair
Galveston , TX
09.2019 - 10.2022
- Contract and manage all third-party ticket brokers
- Identified products and services that would be best fit for customer projects.
- Issue tickets, invoice, collect, and process order payments.
- Conducted system tests for security, performance and reliability.
- Assisted in the development of training materials on products and services.
- Collected, analyzed and reported on data for use in operational planning.
- Tracked all reported problems and provided timely status updates to customers.
- Verified accuracy of incoming orders from customers.
- Participated in cross-functional team meetings to discuss process improvements.
- Maintained audit trail and statistical records of problems and conditions reported by client.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Achieved cost-savings by developing functional solutions to problems.
- Assisted other departments with special projects as needed.
Corporate Sales Coordinator
Schlitterbahn New Braunfels Waterpark and Resort
Galveston , Texas
08.2018 - 09.2019
- Connected with potential customers to build new corporate partnerships and solicit sales.
- Provided support to sales team members by coordinating travel arrangements, preparing presentations, and managing other administrative tasks.
- Ensured compliance with company policies related to corporate sales activities.
- Responded promptly to customer inquiries about product features and benefits or technical issues.
- Directed and coordinated products, services and sales activities.
- Conducted market research and reported on competitors.
- Maintained accurate records of customer details and sales activities.
- Developed strong relationships with internal teams such as finance, operations, marketing, legal.
- Assisted in the development of marketing materials such as brochures or flyers for distribution at events or tradeshows.
- Attended regular meetings between the corporate sales team and key stakeholders.
- Collaborated closely with senior leadership on strategic initiatives related to corporate sales goals.
- Prepared sales reports and attended regular meetings to update staff about new sales processes and trends.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Supported sales team members to drive growth and development.
- Provided first level IT support for Ticketing System.
- Contract and manage all third-party ticket brokers.
- Audit group sales accounts for accuracy and account balances.
Sales and Marketing Administrative Assistant
Schlitterbahn Galveston Island Waterpark
Galveston , Texas
09.2008 - 08.2018
- Responded promptly to customer inquiries via phone calls or emails.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Edited website content according to SEO best practices.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices.
- Provided administrative support to the marketing team by scheduling meetings, preparing agendas, and maintaining records.
- Organized promotional events such as trade shows, conferences, and product launches.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Composed, edited and typed complex memos and reports with job-related software.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated with external vendors regarding advertising campaigns or other promotional opportunities.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Responded to customer issues to provide immediate resolution and improve retention.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Assisted in the development of marketing materials such as brochures, flyers, and presentations.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
High School Diploma -
Fossil Ridge High School
Keller, Texas05-2001
Some College (No Degree) -
Blinn College
Brenham, TXSkills
- Needs analysis
- IT support
- Account performance analysis
- CRM software proficiency
- Account management
- Sales negotiations
- Performance tracking
- Recordkeeping
- Business strategies
- Accounting procedures
- Verbal and written communication
- Office administration
- Project planning
- Administrative support
Timeline
Key Account Manager
Cedar Fair
10.2022 - 12.2024
Sales Ticket Program and Product Support
Cedar Fair
09.2019 - 10.2022
Corporate Sales Coordinator
Schlitterbahn New Braunfels Waterpark and Resort
08.2018 - 09.2019
Sales and Marketing Administrative Assistant
Schlitterbahn Galveston Island Waterpark
09.2008 - 08.2018
High School Diploma -
Fossil Ridge High School
Some College (No Degree) -
Blinn College