Dynamic Senior Key Account Manager with a proven track record at Cedar Fair, driving a 10% revenue increase through strategic partnerships and contract negotiations. Expert in B2B sales and data analysis, leveraging cross-functional collaboration to enhance customer engagement and optimize ticketing systems. Committed to delivering exceptional results and fostering strong relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Key Account Manager
Cedar Fair/Six Flags
Galveston , Texas
10.2022 - 12.2024
Managed a portfolio of military and third-party ticket broker accounts totaling $26 million across all Cedar Fair park locations.
Achieved a 10% increase in revenue growth over two years by strengthening partnerships, optimizing sales strategies, and enhancing customer engagement.
Negotiated contracts, terms, and pricing with partners to maximize profitability while maintaining high satisfaction and retention.
Collaborated with brand and marketing teams to develop targeted promotional content, and drive ticket sales across diverse markets.
Conducted market research and data analysis to identify new sales opportunities, and optimize account performance.
Delivered performance reports and industry insights to guide strategic planning and enhance partner relationships.
Sales Ticket Program and Product Support
Cedar Fair
Galveston , Texas
09.2019 - 10.2022
Contracted and managed all third-party ticket brokers to optimize sales channels for Schlitterbahn parks.
Collaborated with third-party ticket brokers to streamline sales processes and improve customer satisfaction.
Conducted thorough evaluations of systems and products to maintain high standards of security, performance, and accuracy.
Developed comprehensive training materials to enhance understanding of system functionalities, products, and services.
Reported on data insights to optimize product functionality and operational strategies.
Managed diverse administrative and customer service functions to support ticket program operations.
Corporate Sales Coordinator
Schlitterbahn Waterpark & Resort
Galveston , Texas
08.2018 - 09.2019
Cultivated new corporate partnerships and supported B2B sales efforts through lead generation, outreach, and relationship management.
Coordinated travel, presentations, and logistics for the sales team, ensuring seamless execution of events and meetings.
Maintained accurate sales records, audited group accounts, and processed third-party broker contracts to ensure billing and data integrity.
Collaborated with finance, marketing, and operations to align sales initiatives with strategic business goals.
Created and distributed marketing materials for events and trade shows, while delivering first-level IT support for the ticket system.
Analyzed market trends, developed sales forecasts, and presented reports to leadership and internal stakeholders to inform corporate strategy.
Sales and Marketing Administrator
Schlitterbahn Galveston Island Waterpark
Galveston , Texas
09.2008 - 08.2018
Delivered prompt, professional customer support via phone and email, ensuring timely issue resolution, and strong guest satisfaction.
Maintained detailed records and financial accuracy by managing order processing, invoice tracking, and Excel-based reporting.
Supported marketing initiatives by coordinating promotion events, updating website content, and creating brochures and flyers.
Streamlined administrative workflows by organizing documentation systems, preparing meeting materials, and scheduling company functions.
Collaborated with all external vendors and internal departments to execute advertising campaigns and training events.
Composed reports, conducted market research, and provided general office and IT support to enhance departmental efficiency.
Director of Food and Beverage at Valleyfair Amusement Park - Cedar Fair/Six FlagsDirector of Food and Beverage at Valleyfair Amusement Park - Cedar Fair/Six Flags